Team Leader

CIH International Housing Group; Stafford; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Generous pension scheme

24 days annual leave

Flexible benefits scheme

Save with Amey discounts

Social Impact Days

Job summary

Amey in Stafford is seeking a permanent Team Leader to coordinate day-to-day maintenance operations, lead a team of Operational Control Room colleagues, and ensure safety and performance standards are met.

Role requires managing resources, maintaining high technical standards, and delivering continuous improvement across the contract. On-site working at Stafford with 37.5 hours/week and flexible working options available.

Qualifications

• Experience leading or supervising a customer service, control room, operations centre, or highways operations team.
• Excellent communication and stakeholder management skills.
• Self-motivated and pro-active in delivering solutions.
• Ability to prioritise workloads and make informed decisions under pressure.
• Strong analytical skills with experience interpreting performance data and producing reports.

Responsibilities

• Lead, motivate and develop a team of Operational Control Room colleagues.
• Maintain high technical standards and oversee project briefings.
• Ensure team and public safety in compliance with health and safety legislation.
• Monitor team performance against contractual KPIs, SLAs, and operational targets.
• Promote a culture of continuous improvement, collaboration, and accountability.
• Liaise with stakeholders, manage records, and complete necessary documentation.
• Coordinate day-to-day maintenance operations and manage resources efficiently.
• Develop and maintain positive working relationships across the contract.
• Analyse operational data to identify trends, risks, and opportunities for improvement.
• Conduct regular one-to-one meetings, performance reviews, and team briefings.

Skills

Team leadership

Stakeholder management

Analytical skills

Communication

Decision making under pressure

Job description

Your New Role

We have a fantastic opportunity for a permanent Team Leader to join our vibrant, inclusive community that celebrates our differences and makes a real impact across the UK. This role will be carried out on site in Stafford (ST16 2DH).

What will the role offer?

Working at Amey puts you at the centre of an inspiring expert team. You will have opportunities to work with our Staffordshire County Council team by coordinating day-to-day maintenance operations and managing resources efficiently

The standard hours of work are 37.5 hours per week, Monday - Friday.

We offer a range of flexible working practices, including hybrid, part-time and flexible working patterns. With our network of offices across the UK, we are open to discussing working options that match your needs, with the flexibility to change how you work as your life evolves.

What you will be doing

• Lead, motivate and develop a team of Operational Control Room colleagues
• Maintain high technical standards and oversee project briefings
• Ensure team and public safety in compliance with health and safety legislation
• Monitor team performance against contractual KPIs, SLAs, and operational targets
• Promote a culture of continuous improvement, collaboration, and accountability
• Liaise with various stakeholders, manage records, and complete necessary documentation
• Coordinate day-to-day maintenance operations and manage resources efficiently
• Develop and maintain positive working relationships across the contract.
• Analyse operational data to identify trends, risks, and opportunities for improvement
• Conduct regular one-to-one meetings, performance reviews, and team briefings

We want to hear from you if you have:

• Experience leading or supervising a customer service, control room, operations centre, or highways operations team.
• Excellent communication and stakeholder management skills
• Self-motivated and pro-active in terms of delivering solutions
• Ability to prioritise workloads and make informed decisions under pressure
• Strong analytical skills with experience interpreting performance data and producing reports

We welcome applications from a diverse range of candidates. If you have most but not all of these skills and experiences, we encourage you to apply, and we will provide you with development or training to support you.

What we can offer you

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

Some of our benefits include:

• Exceptional personal development, training and progression plans, designed to allow you to shine in your career, all in line with your personal ambition
• Competitive salary and compensation
• Generous pension scheme, with extra contributions from Amey
• 24 days annual leave, plus bank holidays
• Flexible benefits scheme, including the option to buy additional annual leave and insurance benefits, Cycle2Work scheme and access to discounted gym membership
• Our Save with Amey programme gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
• Two Social Impact Days each year, for volunteering and fundraising opportunities

About Amey

Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.

Who we are

Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.

What we do

We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

To find out more visit our website amey.co.uk/careers

Diversity and Inclusion

We constantly evolve how we work to reflect the different needs and backgrounds of our employees. We seek out the skills, joy and energy that often-marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.