Control Room Operator

Mitie Cleaning & Hygiene Services; Craigavon; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Training and progression

Overtime opportunities

On-site parking

Virtual GP access

Salary Finance

MiDeals discounts

Cycle-to-work

Life cover & share plan

Job summary

Mitie Cleaning & Hygiene Services in Craigavon is seeking a Control Room Operator to monitor alarm and CCTV signals for multiple client sites, ensuring rapid, accurate communication and escalation as required. You will work on a 4 on/4 off pattern including nights and weekends, with full training provided.

The role requires a 5-year checkable history and security clearances, plus the ability to stay calm under pressure and work well in a team.

Qualifications

• 5-year checkable history.
• PSNI check per BS5979 and BS7858.
• Background in security, customer service, or emergency response preferred but training will be provided.

Responsibilities

• Monitor incoming alarm and CCTV signals from multiple client sites.
• Contact emergency services, keyholders, or relevant contacts during alarm activations.
• Provide accurate communication.
• Document incidents and actions taken clearly.
• Follow SOPs to ensure effective response to all situations.
• Work as part of a team to maintain 24/7 surveillance and response.
• Demonstrate attention to detail, quick decision-making, and calmness under pressure.

Skills

Alarm monitoring systems

Communication skills

Shift work

Security clearance

Job description

Better places, thriving communities.

Job Title: Control Room Operator

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY

Pay Rate: £13.98 p/h

Shift Pattern: 4 on 4 off, two alternating shift patterns (6am-6pm and 12pm-12am)

What is in it for you?

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
• Free on-site parking

Main Duties

As an Alarm Receiving Centre (ARC) Operator within MITIE, your responsibilities will include:

• Monitoring incoming alarm and CCTV signals from multiple client sites.
• Contacting emergency services, keyholders, or relevant contacts in the event of an alarm activation.
• Providing accurate communication.
• Documenting all incidents and actions taken in a clear and concise manner.
• Following standard operating procedures and guidelines to ensure effective response to all situations.
• Working effectively as part of a team to maintain 24/7 surveillance and response capabilities.
• Demonstrating strong attention to detail, quick decision-making skills, and the ability to remain calm under pressure.

Requirements for this role typically include proficiency in using alarm monitoring systems, excellent communication skills, the ability to work rotating shifts including nights and weekends, and a background check for security clearance. A background in security, customer service, or emergency response is often preferred but not essential as full training will be provided.

Essential

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.