Control Room Operator – 24/7 Dispatch & Incident Lead

Manchester Arndale; Ipswich; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Free on-site parking

On-site staff restaurant

Reward and recognition schemes

Employee Savings App

24-hour Online GP service

WeCare Employee Assistance Programme

Job summary

OCS UK & Ireland in Ipswich is seeking an Operations Control Room Officer to coordinate activity, respond to incidents and ensure service delivery across our 24/7 operation. This role emphasizes exceptional communication, organisational skills, and the ability to manage multiple systems under pressure.

Ideal candidates will have strong customer-service experience, a proactive problem-solving approach, and flexibility to work rotating day and night shifts.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Ability to stay calm and make decisions under pressure.
• Experience communicating across multiple systems and platforms.
• Willingness to obtain SIA Licence (training provided).
• No prior security background required.

Responsibilities

• Acting as the first point of contact for operational enquiries and incidents.
• Coordinating responses and ensuring the right teams are deployed.
• Communicating with clients, field-based colleagues, and operational teams.
• Monitoring activity and updating internal systems accurately.
• Providing regular updates to clients regarding ongoing situations and service delivery.
• Managing multiple priorities with strong attention to detail.
• Producing reports and maintaining records.
• Supporting the 24/7 operation.

Skills

Communication

Organisational skills

Attention to detail

Multi-system coordination

Calm under pressure

Problem solving

Shift flexibility

SIA Licence beneficial

Job description

OCS UK & Ireland in Ipswich is seeking an Operations Control Room Officer to coordinate activity, respond to incidents and ensure service delivery across our 24/7 operation. This role emphasizes exceptional communication, organisational skills, and the ability to manage multiple systems under pressure.

Ideal candidates will have strong customer-service experience, a proactive problem-solving approach, and flexibility to work rotating day and night shifts.