Control Room Operator

Mitie; Lurgan; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Overtime opportunities

Friendly and supportive team

On-line GP services access

Cycle to work scheme

MiDeals and shopping discounts

Death in service

Share options and discounts for cinema

Free on-site parking

Job summary

Mitie in Northern Ireland invites applications for a security/co-ordination role. The post is 42 hours per week with a 4 on 4 off shift pattern from 7am to 7pm (days only). Salary is £13.54 per hour with on-site parking and a suite of benefits.

The role involves managing alerts from high value vehicles, handling calls, and ensuring compliance through dedicated software. You will work with clients nationally, maintain confidentiality, and meet KPIs.

Qualifications

• Experience in a professional office environment.
• 5-year checkable history required.
• Must pass PSNI check and BS5979/BS7858 screening.
• Flexibility to accommodate day-one flexible working requests.

Responsibilities

• Manage alerts from high value vehicles and notify owners.
• Handle incoming and outgoing calls to clients.
• Use software to ensure required compliance standards are met.
• Work within a team and liaise with clients nationally.
• Maintain confidentiality and professionalism with clients.

Skills

Interpersonal skills

Teamwork

Fast-paced environment

Workload management

Willingness to learn

MS Office proficiency

Tools

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

Job description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Hours: 42hrs per week, 4 on 4 off shift pattern, 7am-7pm (days only)

Salary: £13.54 per hour

What is in it for you?

• A friendly and supportive team
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on-site parking

Main Duties

• Managing alerts coming from high value vehicles and communicating them to owners.
• Managing incoming and outgoing telephone calls to clients.
• Utilise software to ensure the required compliance standards are met.
• Work as part of a team liaising with different clients nationally.
• Maintaining a high degree of confidentiality and professionalism when handling clients.
• Follow correct procedures for incident reporting and real time monitoring of vehicles.
• Work as part of a team, communicating effectively with team members, others in the business and clients.
• To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
• To undertake additional duties in line with management requests as required.
• Comply with ISO 27001 standards and procedures.
• Meeting individually set KPIs.
• Stay current with system information, changes, and updates.
• Work on a number of systems unique to the contract (full training will be provided).

What we are looking for

• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to manage workload to meet team deadlines.
• A willingness to learn and develop and show high level of commitment and professionalism.
• Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired experience

• Experience in working in a professional office environment, communicating with clients.
• Able to work with autonomy to ensure KPI's can be met.
• Applicants must have a 5-year checkable history.
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.