Mobile Security Supervisor

Mitie Cleaning & Hygiene Services; Greater London; Vor Ort; GBP 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Virtual GP

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars recognition

Zusammenfassung

Mitie Cleaning & Hygiene Services in London seeks a Mobile Security Supervisor to oversee security officers across multiple sites. You will ensure safety, oversee incident management, and conduct performance reviews while adhering to client and company procedures.

The role requires SIA licensing, CCTV/Access control familiarity, and a UK driving licence. The 4 on 4 off shift pattern covers days, nights and weekends with flexible start arrangements.

Qualifikationen

• SIA license is essential.
• NPPV & CTC vetting must be achieved before employment.
• Full UK driving licence with at least 3 years' experience.

Aufgaben

• Provide supervisory support to frontline colleagues across multiple sites in London.
• Ensure security operations comply with site rules and client instructions.
• Maintain documentation, reporting standards and incident handling per SOPs.

Kenntnisse

Security supervision

SIA license

Customer service

Communication skills

Driving license

Ausbildung

SIA Licence

Tools

CCTV operation

Jobbeschreibung

London - Mobile Salary:

£16.24 per hour + Excellent Benefits Shift Pattern:

4 on 4 off, Days, Nights and Weekends

Until positions have been recruited for the shift pattern will remain flexible.

• Previous Security Experience essential

Better places, thriving communities.

Job Title: Mobile Security Supervisor

Location: London - Mobile

Salary: £16.24 per hour + Excellent Benefits

Shift Pattern: 4 on 4 off, Days, Nights and Weekends

Until positions have been recruited for the shift pattern will remain flexible.

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

• Previous Security Experience essential
• SIA License essential
• Full Drivers License essential
• CCTV Licence desirable

Job Overview

• To assist the company in delivering and maintaining the integrity of the security service provided to the client which entails the prevention, detection and protection of the client's property, personnel and visitors from harm, damage, or endangerment.
• To provide supervisory support to security officers working on multiple locations within London conducting quality assurance checks, welfare visits, performance reviews and supporting incident management and investigations.
• To ensure that our teams are maintaining the safety of all work colleagues, authorised contractors, the client's employees, and members of the public at the location.

Main Duties

• To provide supervisory support to frontline colleagues across multiple sites within London to ensure that they have the relevant documentation, skills, knowledge and tools to carry out their duties.
• Regular liaison with the security team on site through regular visits to ensure security operations run in accordance with site rules, regulations along with current management and client instructions.
• Ensure all team members are familiar with Assignment Instructions, SOP's, policies, procedures, and site-specific documentation.
• Ensure delivery of all patrols, reporting standards and requirements within the agreed timescale as per the Standard Operating Procedures.
• Ensure delivery of a prompt and adequate response to incidents at any of the client's premises in line with Company procedures and contractual requirements together with the compilation of incident reports.
• Ensure all customer complaints are captured, documented and where possible satisfactorily resolved and escalated through the Operational Chain of Command.
• Ensure familiarity with all equipment required for the delivery of service especially in relation to CCTV Systems, Access Control Systems, uniforms, torches, and personal protective equipment (PPE).
• Promote document, company, and client contract compliance, providing support and guidance to ensure that a safe and secure working environment is always maintained.
• Ensure familiarity with the Company Handbook, policies, and procedures.
• Ensure familiarity of all relevant legislation required for the role i.e., DSE, GDPR etc.
• Liaise with the Control Room on a day-to-day basis to discuss operational requirements.
• Carry out duties and always requested tasks effectively and professionally.
• Ensure that you and the teams have timely arrival prior to shift commencement to ensure a thorough handover/takeover of duties on post.
• Support the control room and operations managers where required to ensure that all colleagues are scheduled, and any gaps are covered.
• To understand and comply with the Statutory Disciplinary and Grievance procedures and HR policies and conduct disciplinary Investigations and attend grievance hearings where appropriate.
• Complete a reasonable management / client request in a timely manner.

What are we looking for?

• Demonstrate a proven track record in Security ideally with some supervisory experience.
• Demonstrate excellent attendance record in previous roles.
• Experience in a Customer focused environment and able to demonstrate strong customer service skills.
• Smart appearance and positive demeaner.
• Good verbal and written communication skills
• Knowledge of Microsoft Office package.
• Basic CCTV and Access Control Systems operational experience
• Attention to detail and precise recording of information along with experience of managing incidents and emergency situations.
• Understanding of investigation and disciplinary process
• A UK driving licence with a minimum of 3 years' experience.
• Must be over 21 years of age for vehicle insurance purposes.
• Being able to work under pressure and adapt to fluid developing situations.
• Have a good and positive teamwork ethic.
• Being pro-active.
• Having a flexible and adaptable attitude.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

Benefits

• We have a virtual GP on hand for you and members of your household.
• So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices.
• This gives you the chance to customise your benefits to best suit your lifestyle.
• You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?