Operational Support Assistant- Apprentice Post

Transformation Unit; United Kingdom; Remote; GBP 24,000 - 28,000; Full time

Job summary

Swansea Bay University Health Board in Wales is offering an Operational Support Apprentice post as a 24‑month fixed term apprenticeship with full‑time hours (37.5 per week) and pay of £12.71 per hour.

The role supports front‑line service delivery by handling administrative and stores tasks, stock checks, and logistics to EMRTS/ACCTS bases, with Welsh language ability encouraged.

Qualifications

• Good educational background.
• Admin / IT skills.
• Experience of working as part of a team.
• Experience of dealing with enquiries and follow up action.

Responsibilities

• Provide support to clinical teams across the service in a defined location/region.
• Carry out administrative and stores tasks to ensure the clinical teams in the area can function effectively and efficiently.
• Stock checks, maintain minimum stock levels, order stock, and provide logistical support to EMRTS/ACCTS bases.
• Ensure vehicles are maintained and ready for use; provide general administration support as required.
• Work towards a qualification as part of the apprenticeship.

Skills

Communication

Presentation

Confidentiality

Teamwork

Education

Good educational background

Admin / IT Skills

Tools

Microsoft Office

Job description

Main area Pre Hospital Critical Care Grade Apprenticeship Contract Apprenticeship: 24 months (Fixed term 24 months) Hours Full time - 37.5 hours per week Job ref 130-AC115-0826

Employer Swansea Bay University Health Board Employer type NHS Site EMRTS HQ, Wales Air Ambulance Town Dafen Salary £12.71 Hourly Salary period Hourly Closing 13/09/2026 23:59

Operational Support Assistant- Apprentice Post

Welcome toSwansea BayUniversity Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea BayUniversity Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The Emergency Medical Retrieval and Transfer Service is Wales' aeromedical response service based across 4 locations in Wales. Working alongside this, is the Adult Critical Care Transfer Service which is a Critical Care Road base transfer team working across 2 locations in North and South Wales.

Both of these teams rely on high quality, effective and efficient support teams to support them in delivering front line care to some of the sickest patients in Wales.

We are seeking to strengthen our existing support team, with the creation of an Operational Support apprentice. This is an exciting opportunity for the right candidate to gain valuable on the job experience whilst supporting front line services and having the opportunity to work towards a qualification during the apprentice period.

If you are looking for a new opportunity that will provide education, support and guidance then this might be the role for you.

Main duties of the job

With support and guidance from existing staff and managers, the Operational Support apprentice will learn to provide support to the clinical teams across the service in a defined location/ region.

This will consist of both administrative and stores function to ensure that the clinical teams in the area are able to function effectively and efficiently.

The daily workload will include regular stock checks, ensuring minimum stock levels are maintained, ordering of stock, providing logistical support to the service by moving items around Emergency Medical Retrieval and Transfer Services (EMRTS) /Adult Critical Care Team (ACCTS) bases, ensuring vehicles are maintained and ready for use as well as provisions of administration support as required

The successful candidate will work towards a qualification as part of their apprenticeship

This post is Fixed Term Apprenticeship role for 24 months

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

Informal queries are welcomed prior to application

Qualifications

• Good educational background
• Admin / IT Skills

Experience

• Competent user of Microsoft Office (Outlook, Word, Excel, Teams)
• Experience of working as part of a team
• Awareness of different IT packages
• Previous NHS experience
• Experience of dealing with enquiries and follow up action.

Skills and knowledge

• Excellent communication and presentation skills
• Ability to work under pressure in a busy environment
• Awareness of confidentiality

Aptitudes and abilities

• Self-motivated and team player
• A level of physical fitness to meet the manual handling demands of the role.
• Ability to speak Welsh

Other

• Driving Licence with no more than 3 penalty points
• C1 driving Licence

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.