Housing Officer

SNG (Sovereign Network Group); Basingstoke; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking a Housing Officer to join the Basingstoke team. The role will involve managing tenancy, lease and neighbourhood issues with a community-focused approach.

The office base is Greenham, with a mix of home, office and site visits in the Basingstoke area. You will build strong relationships with residents, partners and authorities, using data to improve outcomes while ensuring compliance and safety.

Qualifications

• Experience delivering tenancy, lease, or neighbourhood management services.
• Strong communication and relationship-building skills.
• Collaborative approach across teams and external partners.
• Knowledge of landlord services and ability to apply it in practice.
• Customer-first mindset with a track record of positive outcomes.
• Comfort using digital tools to support service delivery.

Responsibilities

• Deliver tenancy, lease, and neighbourhood management services across your locality.
• Serve as a trusted contact for customers.
• Build relationships with local authorities, community groups and partner agencies.
• Use data insights to improve services and ensure regulatory compliance.
• Support neighbourhood improvements based on customer feedback.
• Maintain accurate customer records and protect data privacy.
• Promote SNG values of collaboration, safety and inclusion.

Skills

Communication skills

Relationship building

Collaborative working

Digital tools proficiency

Full driving licence

Job description

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

We have a great opportunity for a Housing Officer to join our Basingstoke Team, covering the Basingstoke area. Your office base will be Greenham, however will mainly work from and around the Basingstoke office.

You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

• Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
• Acting as a trusted point of contact for customers
• Building relationships with local authorities, community groups, and partner agencies
• Using data insights to improve services and ensure compliance with legislation and regulations
• Supporting neighbourhood improvements and shaping services based on the voice of our customers
• Maintaining accurate customer records and ensuring data is used responsibly
• Promoting SNG's values and culture of collaboration, safety, and inclusion

What we're looking for:

• Experience delivering tenancy, lease, or neighbourhood management services
• Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
• A collaborative approach, working across teams and with external stakeholders
• Good knowledge of landlord services and the ability to apply this in practice
• A customer-first mindset, with a track record of achieving positive outcomes
• Confidence using digital tools to support service delivery
• A full driving licence and access to your own vehicle