Contracts Officer

Charnwood Borough Council; Barrow upon Soar; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Agile Working

Generous Annual Leave

Pension: Local Government Pension

Free parking at office

Job summary

Charnwood Borough Council is seeking a dedicated Contracts Officer to support the Team Leader and Contracts Manager in ensuring the most efficient use of our waste, recycling and environment services across the Borough.

You will supervise contractors, manage workloads via the CRM, advise residents on service usage, and deliver excellent customer service. Agile working, generous annual leave and Local Government Pension Scheme are available.

Qualifications

• Experience in waste management, environmental services and contract monitoring.
• A valid UK driving licence and access to a vehicle.
• Good organisational and time management skills.

Responsibilities

• Supervise and monitor contractors according to KPIs.
• Manage workloads and handle service requests, enquiries and complaints via CRM.
• Provide advice to residents to ensure effective use of services including waste, recycling and street cleansing.
• Deliver excellent customer service to resolve enquiries efficiently.

Skills

Waste management

Environmental services

Contract monitoring

Driving licence

Time management

Job description

As part of a wider restructure within the Contracts (Leisure, Waste and Environment) service area, we are seeking a dedicated Contracts Officer. To be successful in this role you must have the relevant qualifications and experience in environmental management, to support the Team Leader and Contracts Manager to ensure the most efficient use of our services.

Key Duties and Responsibilities

• Supervise and monitor relevant contractors in accordance with local and key performance indicators.
• Effectively and efficiently manage workloads, including requests for service, enquiries and complaints, through the Council's CRM system.
• To provide advice and guidance to our residents to ensure the most effective use of our services including waste, recycling and street cleansing.
• Provide excellent customer service to resolve enquiries efficiently

If you enjoy working in a busy environment and you are passionate individual, who is a team player and wants help improve our local communities in Charnwood, then this job could be for you.

To succeed, you will need:

• Experience in waste management, environmental services and contract monitoring.
• A valid UK driving licence and access to a vehicle to facilitate site visits and customer meetings across the borough.
• Good organisational and time management skills.
• Outstanding organizational skills to help the management team strategically plan service delivery across the calendar year.

About Us

Charnwood Borough Council is one of the largest shire district councils in the UK by population. We are proud of delivering high-quality, efficient frontline services to our community. This brand-new role has been created following a service level review to streamline our operations, following the introduction of food waste collections throughout Charnwood. Our services are built on our values: Pride in Charnwood; Customer Focused and Working together.

At Charnwood, we value our staff and provide an inclusive environment that supports a healthy work-life balance:

Benefits

• Agile Working: Flexible arrangements combining home and office-based environments.
• Generous Annual Leave: 35.5 to 40.5 days of annual leave (including bank holidays, depending on continuous service length). Most services are closed over Christmas
• Pension: Access to the secure Local Government Pension Scheme.
• Additional Benefits: Free parking at our Southfields office, local leisure centre discounts, and access to a comprehensive staff shopping/travel discount scheme.