Commercial Waste Services Officer

Charnwood Borough Council; Barrow upon Soar; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Agile Working

Generous Annual Leave

Local Government Pension Scheme

Free parking at Southfields office

Leisure centre discounts

Job summary

Charnwood Borough Council is seeking a dedicated Commercial Waste Services Officer to act as the single point of contact for local businesses across commercial waste, garden waste and bulky waste. You will help retain clients, identify growth opportunities and maximise income targets as part of the Contracts (Leisure, Waste and Environment) service.

The role requires a valid UK driving licence and access to a vehicle for site visits, a strong commercial mindset, and good knowledge of

Qualifications

• Must have a valid UK driving licence and access to a vehicle for site visits.
• Strong commercial mindset with a track record of meeting financial targets.
• Solid understanding of environmental legislation, trade waste compliance and Duty of Care obligations.
• Excellent relationship-building skills as the single point of contact for stakeholders.
• Experience in waste management or environmental services is desirable.

Responsibilities

• Budget monitoring and management to achieve income targets for waste services.
• Ensure compliance with environmental legislation and Duty of Care requirements.
• Act as the primary liaison for businesses, ensuring a seamless customer journey.
• Streamline planning and delivery across commercial, bulky and garden waste streams.

Skills

Driving licence

Commercial acumen

Relationship building

Organisational skills

Waste management experience

Job description

As part of an wider restructure within the Contracts (Leisure, Waste and Environment) service area, we are seeking a dedicated Commercial Waste Services Officer. Previously, these responsibilities were shared across several operational and administrative officers. By introducing this dedicated role, you will become the singular point of contact for local businesses and stakeholders. You will bring an organised commercial approach to retaining clients, identifying growth opportunities, and maximizing income targets across some vital frontline services: Commercial Waste, Garden Waste, and Bulky Waste. Key Duties and Responsibilities:

Key Duties and Responsibilities:

• Budget Monitoring and Management: Take ownership of achieving and exceeding the income targets set out in the Council's budget for waste services by focusing on client retention and the strategic acquisition of new trade waste accounts.
• Legislative Compliance: Ensure all commercial waste services strictly adhere to relevant environmental legislation, waste regulations, and statutory Duty of Care requirements.
• Single Point of Contact: Act as the primary, trusted liaison for businesses, trade customers, and stakeholders, ensuring an efficient, responsive, and seamless customer journey.
• Service Streamlining: Optimise operational processes for the planning and delivery of our commercial, bulky, and garden waste collection streams throughout the entire year.

We are looking for an enterprising professional with sharp commercial acumen who thrives on turning operational challenges into financial and administrative successes.

To succeed, you will need:

• A valid UK driving licence and access to a vehicle to facilitate site visits and customer meetings across the borough.
• A strong commercial mindset with a proven ability to manage services with a focus on hitting financial targets and mitigating income risks.
• A sound understanding of environmental legislation, trade waste compliance, and Duty of Care obligations.
• Excellent relationship-building skills to act confidently as a single point of contact for diverse business stakeholders.
• Outstanding organizational skills to help the management team strategically plan service delivery across the calendar year.
• Experience in waste management, environmental services, contract monitoring, and commercial account handling.

Charnwood Borough Council is one of the largest shire district councils in the UK by population. We are proud of delivering high-quality, efficient frontline services to our community. This brand-new role has been created following a service level review to streamline our operations, drive commercial resilience, and safeguard important income streams.

Our corporate strategy focuses on being an Effective and Efficient Council while simultaneously fostering Economy and Growth across the borough.

At Charnwood, we value our staff and provide an inclusive environment that supports a healthy work-life balance:

• Agile Working: Flexible arrangements combining home and office-based environments.
• Generous Annual Leave: 35.5 to 40.5 days of annual leave (including bank holidays, depending on continuous service length). Most services are closed over Christmas
• Pension: Access to the secure Local Government Pension Scheme.
• Additional Benefits: Free parking at our Southfields office, local leisure centre discounts, and access to a comprehensive staff shopping/travel discount scheme.