Contracts Manager (Social Housing Repairs & Maintenance)

18 Recruitment Limited; Wallsend; Sur place; GBP 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Company vehicle or car allowance

Fuel card provided

Paid holiday entitlement

Résumé du poste

18 Recruitment Limited is seeking an experienced Contracts Manager for the social housing repairs and maintenance sector. You will oversee responsive repairs, planned maintenance, void refurbishments, and property improvements across multiple contracts.

The role leads operational teams, ensures compliance, monitors KPIs, and maintains client and resident relationships, driving performance and service excellence. A permanent contract with company vehicle or allowance is included.

Qualifications

• Proven experience as Contracts Manager in social housing repairs.
• Experience leading large operational teams and subcontractors.
• CSCS Card and driving licence; DBS check.
• RAMS knowledge and health & safety compliance.
• Strong budget management and KPI delivery.

Responsabilités

• Manage delivery of social housing repairs, maintenance, and refurbishment contracts.
• Lead Repairs Supervisors, Operatives, and Subcontractors to meet objectives.
• Ensure works are safe, on time, within budget, and high quality.
• Monitor KPIs, SLAs, and client expectations.
• Manage budgets, forecasts, and profitability targets.
• Conduct site inspections and quality audits.
• Ensure compliance with H&S legislation, RAMS, and client requirements.
• Build relationships with clients, housing providers, and residents.
• Drive continuous improvement and optimize service delivery.
• Prepare performance reports and attend client review meetings.

Connaissances

Contracts management

Repairs management

Team leadership

Health & safety

Budget management

RAMS knowledge

Communication

Driving licence

Outils

MS Office

Mobile work systems

Description du poste

Permanent Position Company Vehicle/Allowance Provided

Are you an experienced Contracts Manager looking for a long-term opportunity within the social housing repairs and maintenance sector? We are seeking a driven and commercially aware Contracts Manager to oversee the successful delivery of responsive repairs, planned maintenance, void refurbishments, and property improvement programmes.

This is a key leadership role responsible for managing operational teams, driving performance, ensuring compliance, and maintaining excellent client and resident relationships across multiple contracts.

Duties & Responsibilities

• Manage the delivery of social housing repairs, maintenance, and refurbishment contracts
• Lead and support Repairs Supervisors, Operatives, and Subcontractors to achieve contract objectives
• Ensure all works are completed safely, on time, within budget, and to a high standard
• Monitor contract performance against KPIs, SLAs, and client expectations
• Manage operational budgets, forecasts, and profitability targets
• Conduct regular site inspections and quality audits
• Ensure compliance with Health & Safety legislation, company procedures, and client requirements
• Review and implement RAMS (Risk Assessments and Method Statements)
• Build and maintain strong relationships with clients, housing providers, and residents
• Manage resource planning, labour allocation, material costs, and subcontractor performance
• Investigate and resolve escalated complaints and operational issues
• Produce performance reports and attend client review meetings
• Drive continuous improvement and identify opportunities to enhance service delivery
• Ensure compliance with relevant legislation, industry regulations, and contractual obligations
• Support business growth through effective contract management and service excellence

Requirements

• Proven experience as a Contracts Manager, Repairs Manager, Repairs Supervisor, or Senior Manager within social housing repairs and maintenance
• Excellent technical knowledge across multiple trades including carpentry, plumbing, plastering, roofing, decorating, and general building maintenance
• Strong understanding of responsive repairs, planned maintenance, and void property refurbishment
• Experience managing large operational teams, subcontractors, and supervisors
• Proven ability to monitor and improve KPI performance and service delivery
• Excellent understanding of Health & Safety legislation, RAMS, and compliance processes
• Strong commercial awareness with experience managing budgets and contract performance
• Excellent communication, leadership, and organisational skills
• IT proficiency including Microsoft Office and mobile work management systems
• CSCS Card
• SSSTS, SMSTS, and/or IOSH Managing Safely qualification preferred
• Full clean UK driving licence
• Clean DBS check

Package

• Permanent contract
• Competitive salary
• Company vehicle or car allowance
• Fuel card provided
• Paid holiday entitlement

If you are an experienced Contracts Manager with a strong background in social housing repairs and maintenance and a passion for delivering exceptional service, we would love to hear from you.