Contracts Manager - Social Housing Repairs (Car Allowance)

18 Recruitment Limited; Birmingham; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Permanent contract

Company vehicle or car allowance

Fuel card provided

Paid holiday entitlement

Job summary

18 Recruitment Limited is seeking an experienced Contracts Manager to oversee social housing repairs, planned maintenance, void refurbishments and property improvements. You will lead operational teams and manage client relationships across multiple contracts.

This permanent role focuses on performance, compliance and delivering high-quality service, with responsibilities including budgets, KPI monitoring, RAMS and safety, while driving continuous improvement and service excellence.

Qualifications

• Proven experience as Contracts Manager in social housing repairs and maintenance.
• Strong leadership and ability to manage large teams and subcontractors.
• Excellent budget, KPI, and performance management skills.
• In-depth Health & Safety knowledge; RAMS and compliance experience.
• Strong communication, client relationship, and organisational skills.

Responsibilities

• Manage delivery of social housing repairs, maintenance and refurbishment contracts.
• Lead Repairs Supervisors, Operatives and Subcontractors to achieve objectives.
• Ensure works are safe, on time, within budget, and meet quality standards.
• Monitor KPIs, SLAs and client expectations; produce performance reports.
• Manage budgets, forecasts, and profitability targets; conduct site inspections.
• Ensure RAMS compliance and liaison with clients and residents.
• Drive continuous improvement and contract performance across multiple contracts.

Skills

Contract management

Leadership

Budget management

KPI monitoring

Health & Safety compliance

Client relationships

Communication

organisational skills

Education

SSSTS/SMSTS or IOSH Managing Safely

CSCS Card

Tools

Microsoft Office

Mobile work management systems

Job description

18 Recruitment Limited is seeking an experienced Contracts Manager to oversee social housing repairs, planned maintenance, void refurbishments and property improvements. You will lead operational teams and manage client relationships across multiple contracts.

This permanent role focuses on performance, compliance and delivering high-quality service, with responsibilities including budgets, KPI monitoring, RAMS and safety, while driving continuous improvement and service excellence.