Contracts Logistics Administrator - Customer Service

Manpower; Sheffield; On-site; GBP 27,000; Full time

Job summary

A leading logistics company in Sheffield is seeking a proactive Contract Logistics Administrator to join their busy Customer Services team. This role involves responding to customer enquiries, providing updates on logistics queries, and ensuring efficient communication between teams. The ideal candidate will have experience in a customer service environment, excellent problem-solving abilities, and proficiency in Microsoft Office. Offering a competitive salary of £27,000 per annum, this is a full-time position with office-based hours.

Benefits

Competitive salary

Supportive team environment

Opportunity to gain experience

Qualifications

• Previous experience in a customer service role, ideally within logistics or supply chain.
• Ability to work under pressure and manage multiple tasks.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer enquiries via phone, email, and online systems.
• Provide updates on deliveries, orders, and logistics queries.
• Liaise with warehouse, transport, and operations teams to resolve issues.
• Track and record customer interactions using internal systems.

Skills

Customer service experience

Strong communication

Problem-solving abilities

Attention to detail

Organizational skills

Tools

Microsoft Office

Job description

Job Title: Contract Logistics Administrator - Customer Service

Location: Chapeltown, Sheffield

Hours: Monday-Friday, 09:00-17:00

Salary: £27,000 per annum

Contract Type: Permanent

Industry: Logistics

About the Role

We are seeking a proactive and customer‑focused Contract Logistics Administrator to join our busy Customer Services team within a leading logistics company. You will play a key role in supporting customers, managing enquiries, and ensuring efficient communication between internal teams and external clients.

Key Responsibilities

• Respond to customer enquiries via phone, email, and online systems in a timely and professional manner.
• Provide updates on deliveries, orders, and logistics queries.
• Liaise with warehouse, transport, and operations teams to resolve issues.
• Track and record customer interactions using internal systems.
• Manage and escalated customer complaints where necessary.
• Support colleagues with general administrative tasks.
• Maintain high standards of customer care and service delivery.

Skills & Experience

• Previous experience in a customer service role, ideally within logistics, supply chain, or a fast‑paced environment.
• Strong communication and interpersonal skills.
• Excellent problem‑solving abilities with a customer‑first mindset.
• Ability to work efficiently under pressure and manage multiple tasks.
• Proficient in Microsoft Office and comfortable using digital systems.
• Strong attention to detail and organisational skills.

What We Offer

• Competitive annual salary of £27,000 (pro‑rata for the temporary contract).
• Full‑time office‑based hours, Monday to Friday.
• Supportive team environment.
• Opportunity to gain experience within a dynamic logistics organisation.

If this is you, apply now.