Contract Administrator

GetFix LTD; Hemel Hempstead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme

Bupa Healthcare after 6 months

Training and upskilling opportunities

Job summary

GetFix Ltd is seeking a detail‑oriented Contract Administrator to join our Contracts Team and ensure the smooth running of a dedicated reactive maintenance contract. You will handle calls, bookings, and diary management while liaising with clients, engineers, and suppliers.

The role requires excellent planning and organisational skills, ability to prioritise, and capacity to work in a fast-paced environment. This office-based position offers training and progression within a supportive team.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook) and able to manage multiple tasks.
• Excellent planning, organisational and time management skills.
• Strong written and verbal communication and teamwork abilities.

Responsibilities

• Receiving calls and directing or actioning accordingly.
• Booking in callouts, maintenance visits and small works by phone and email.
• Assigning work to operatives and managing diaries for productivity.
• Liaising with clients/site contacts and engineers daily.
• Ensuring SLA adherence and reporting KPI performance.
• Attending client meetings and providing updates as required.
• Raising supplier orders and chasing paperwork after works.
• Maintaining WIP reports and supporting the Contract Manager.

Skills

MS Office

Organised

Communication

Team player

Education

Administrative qualification

Tools

Big Change

Job description

GetFix Ltd are looking a detail-oriented and highly organised Contract Administrator to join our Contracts Team, to ensure the smooth running of operations on a dedicated reactive maintenance contract.

A bit about us

GetFix is a fast-growing mechanical and electrical maintenance company, trusted by clients across the UK to keep their buildings and facilities running smoothly. We provide a full range of services including reactive repairs, planned preventative maintenance, and compliance support, making sure everything from HVAC and plumbing to electrical and critical systems stays safe, reliable, and efficient.

Responsibilities

• Receiving calls and directing or actioning accordingly.
• Booking in callouts, maintenance visits and small works jobs with clients and residents by phone and email according to SLA.
• Assigning work to operatives, managing diaries to ensure maximum productivity.
• Liaising with clients/site contacts and engineers daily.
• Ensuring Contractual SLA's are adhered to.
• Attending client meetings as required reporting on KPI's.
• Placing supplier orders and plant hire orders to ensure successful completion of scheduled works
• To chase Contractors for paperwork/reports of completed works.
• Email completed reports to clients.
• To chase client for purchase order numbers.
• Building and maintaining positive working relationships with operatives, supply chain, clients and suppliers.
• Ensuring a consistent and positive line of communication with operatives, supply chain, clients and suppliers.
• Managing "work in progress" (WIP) reports and working closely with the Contract Manager daily to ensure the smooth running of all administrative functions.
• General administrative duties as business needs require.

Essential Requirements

• Proficient in using Microsoft Office, including Word, Excel and Outlook.
• Strong team player with the ability to collaborate effectively with colleagues.
• Demonstrated ability to work independently and use initiative.
• Excellent planning, organisational and time management skills.
• Ability to prioritise tasks effectively and manage a varied workload.
• Ability to work in a fast paced environment and adapt to changes.

Desirable -not essential, but a bonus!

• Previous use of Job Management software Big Change.
• Previously worked within Plumbing, Mechanical and BMS Controls industry.
• Previously worked in similar service administrative role.

What we can offer you

• 25 days holiday + bank holidays
• Enhanced annual leave in conjunction with length of service (capped at 30 days full entitlement).
• Training and upskilling opportunities.
• Pension scheme.
• Supportive and safety-focused working environment.
• Bupa Healthcare after 6 months