Contracts Administrator - Siteworks

Energy Assets; Livingston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

30 days holiday

Safety scheme

Friendly culture

Career progression

Stability

Job summary

Energy Assets in Livingston is seeking a Contracts Administrator to act as a key contact for customers, handling phone and email interactions and ensuring smooth workflow across teams.

You will solve problems, manage high-volume data, and uphold our values, with a friendly, safety-conscious culture and a clear path for career progression.

Qualifications

• Experience in an inbound/outbound call environment.
• Familiarity with handling large volumes of data input.
• Strong communication via phone and email.
• Proven problem-solving and issue resolution.
• Excellent attention to detail and quality service.
• Ability to manage high-volume, high-pressure environments with conflicting priorities.
• Identify and suggest improvements as appropriate.

Responsibilities

• Handle customer interactions by phone and email, providing exemplary service.
• Facilitate efficient workflow across teams and a positive working culture.
• Navigate unexpected changes and resolve issues in line with company interests.
• Demonstrate initiative and adhere to internal procedures to meet targets.

Skills

Call handling

Data entry

Communication

Problem solving

Detail oriented

Work under pressure

Process improvement

Job description

About us

Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing:innovative metering and data servicesfuture-proofed network construction and ownership solutionslow carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions. We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK. Working with us you will benefit from...

• Competitive compensation package - you’ll receive a competitive salary starting of £26,330.85, plus the opportunity to receive an annual performance based bonus.
• Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days.
• Critical injury scheme – we take safety at work very seriously. There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent. However, you can rest assured in the event a serious injury occurred, you’ll receive support and financial assistance.
• Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.
• Future career opportunity – as we’re a large organisation covering end-to-end, meter-to-main solutions – there’s lots of opportunity to grow and progress your future utilities career further.
• Long-term, stable industry – this is a permanent role and you’ll be part of an innovative, financially robust organisation, with ambitious growth plans in one of Britain’s core industries

Your role

In your capacity as a Contracts Administrator, you'll serve as a pivotal touchpoint for our customers. You'll handle interactions over phone and email, providing exemplary customer service and facilitating efficient workflow across teams. Your responsibilities will include: excelling in problem-solving, navigating unexpected changes seamlesslyhandling unexpected issues astutely in the company's best interests, even if it means making challenging decisionsengaging with disgruntled customers confidently and honestlydemonstrating initiative and adhering to internal procedures to ensure job completion in a timely manner and meeting set targetsfostering a positive working culture, embodying and promoting our core values

Who we're looking for

prior experience in an inbound/outbound call environmentfamiliarity with handling large volumes of data inputrobust and confident communication skills, both via phone and emailproficiency in problem-solving and taking responsibility for issue resolutionimpeccable attention to detail, taking pride in delivering a quality servicethe ability to manage work responsible in a high-volume and often high-pressure environment with conflicting prioritiesthe ability to identify and suggest improvements as appropriate