Contract Administrator

JLA Limited; Ripponden; On-site; GBP 25,200 - 30,800; Full time

Job summary

JLA Limited in Ripponden is seeking a Contracts Administrator to effectively set up contracts and maintain them through their lifecycle. You will handle new contracts, amendments, and renewals to ensure billing accuracy and smooth customer relations.

The role requires strong Microsoft Office skills, solid organisational abilities, and clear communication across teams. Experience in contract administration or rental/hire operations is desirable.

Qualifications

• Good knowledge of Microsoft Office.
• Ability to prioritise work with strong planning and organisational skills.
• Ability to communicate within and across functions at all levels and with confidence.
• Ability to adapt to changing requirements.

Responsibilities

• Setting up new contracts and amending existing contracts on renewal/upgrades to ensure correct billing requirements.
• Initiation of contracts to bill via customer communication.
• Dealing with customer queries related to contracts.
• Terminating or suspending customer contracts based on changes to customers’ circumstances.
• Identify and communicate changes that need to be facilitated.
• Analysing and preparing reports as required by the business.
• Key point of contact for contract related queries.

Skills

Microsoft Office

Job description

Location: Hybrid / 3 days in the office (Ripponden) Salary: 28,000 Vacancy Type: Permanent/Full Time

Job title

Contracts Administrator

Function

Contract Management Team

Location

Ripponden

Responsible for staff

N/A

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

To effectively set up contracts and maintain them through their lifecycle.

Key tasks

• Setting up new contracts and amending existing contracts on renewal/upgrades to ensure correct billing requirements.
• Initiation of contracts to bill via customer communication.
• Dealing with the customer queries.
• Terminating or suspending customer contracts based on changes to customers’ circumstances.
• Identify and communicate changes that need to be facilitated.
• Analysing and preparing reports as required by the business.
• Key point of contact for contract related queries.

Raising credits and invoices as needed.

Criteria

Essential

• Good knowledge of Microsoft Office.
• Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills.
• Ability to communicate within and across functions at all levels and with confidence.
• Ability to adapt to changing requirements.

Desirable

• Experience in contract administration.
• Experience of working in a rental/ hire business.
• Experience of identifying process improvements.
• Experience of accounting systems, processes and procedures.

Knowledge and Skills

• Good knowledge of Microsoft Office.
• Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills.
• Ability to communicate within and across functions at all levels and with confidence.
• Ability to adapt to changing requirements.

Experience

• Experience in contract administration.
• Experience of working in a rental/ hire business.
• Experience of identifying process improvements.

Personal qualities

• Attention to detail and high level of accuracy.
• Confidence to make outgoing calls to customers.
• A determined individual with high standards.
• A desire to develop as an individual, willing to embrace new challenges.

Qualifications