Call Centre Administrator

ECG Facilities Services; Blantyre; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Family Friendly Pay

Life Assurance

360 Wellbeing App - 24/7 access to GP"

Death in Service Insurance

Scottish widow pension

Fertility Treatment Support Leave

Paid Maternity Leave

Paid Paternity Leave

Gym & fitness discounts and other life

Employee Recognition Scheme

25 Days holiday (excluding bank bank)

Job summary

ECG Facilities Services is seeking an administrative professional in Blantyre to handle client calls, record work requests accurately, and ensure clear follow-up communication.

You will log reactive works on the CAFM system, maintain call centre databases, and assist with general office admin while supporting the team in handling customer feedback and complaints.

Qualifications

• Proven experience in an administrative role, preferably in a call centre or customer service environment.
• Strong organisational and multi-tasking skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Answer incoming phone calls from clients, accurately record details of requested work and ensure clear communication for follow-up actions.
• Log all reactive works on our CAFM System received either by phone or email.
• Maintain and update call centre/client databases, logs & reports.
• Assist with general office admin duties.
• Assist in managing customer feedback and complaints.

Skills

Proven experience in an administrative

Organisational skills

Communication skills

Working under pressure

Job description

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Location: Blantyre

Hours: 40 hours per week

Company Benefits

Family Friendly Pay

Life Assurance

360 Wellbeing App - 24/7 access to GP appointments

Death in Service Insurance

Scottish widow pension

Fertility Treatment Support Leave

Paid Maternity Leave

Paid Paternity Leave

Gym & fitness discounts and other lifestyle discounts

Employee Recognition Scheme

25 Days holiday (excluding bank holidays)

Answer incoming phone calls from clients, accurately record details of requested work and ensure clear communication for follow-up actions.

Log all reactive works on our CAFM System received either by phone or email.

Maintain and update call centre/client databases, logs & reports.

Assist with general office admin duties.

Assist in managing customer feedback and complaints.

Skills & Qualifications Required

Proven experience in an administrative role, preferably in a call centre or customer service environment.

Strong organisational and multi-tasking skills.

Excellent communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

I agree with having my data stored for 36 months.

When you apply, we may conduct a background check using public databases and websites and utilising a web search engine. Your CV may be retained for a maximum period of one year.

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