Contractor Experience & Onboarding Specialist

Saunders Scott; Teddington; On-site; GBP 25,000 - 34,000; Full time

Job summary

Saunders Scott is seeking a Contractor Care & Recruitment Administrator to act as the main liaison between contractors, the recruitment team, and internal stakeholders, ensuring smooth onboarding and ongoing engagement. The role supports onboarding, compliance, timesheets, invoicing, and offboarding, with duties spanning ATS/VMS data integrity and coordination with IT and payroll.

This full-time/part-time hybrid position emphasizes excellent customer service, attention to detail, and process

Qualifications

• 1–3 years in HR administration, recruitment operations, contractor care, or customer support.
• Proficiency with ATS/VMS platforms and MS Office 365.
• Basic understanding of contractor engagement models.
• Excellent written and verbal communication, high emotional intelligence, strong problem-solving.
• Organizational ability to multitask and handle confidential data discreetly.

Responsibilities

• Be the main point of contact for contractors throughout their assignment lifecycle.
• Answer inquiries regarding payroll, benefits, policies, and contract extensions.
• Conduct structured check-ins (Day 1, 30-day, quarterly) to monitor contractor satisfaction, engagement, and assignment progress.
• Manage contractor offboarding, exit surveys, and talent redeployment initiatives for high-performing contractors finishing assignments.
• Handle end-to-end onboarding including background checks and right-to-work verifications.
• Coordinate system access, IT equipment dispatch, and orientation schedules with client hiring managers and internal IT teams.
• Ensure all active contractor files remain compliant with company standards and labor regulations.
• Draft and post job descriptions, post listings across job boards, and schedule interviews for the recruitment team.
• Maintain data integrity across the Applicant Tracking System (ATS) and Vendor Management System (VMS).
• Process contractor timesheets, invoice approvals, and expense reports in coordination with Accounts Payable/Payroll.

Skills

Customer service

Attention to detail

Process management

Communication

Discretion with confidential data

Tools

ATS/VMS

MS Office 365

Job description

Saunders Scott is seeking a Contractor Care & Recruitment Administrator to act as the main liaison between contractors, the recruitment team, and internal stakeholders, ensuring smooth onboarding and ongoing engagement. The role supports onboarding, compliance, timesheets, invoicing, and offboarding, with duties spanning ATS/VMS data integrity and coordination with IT and payroll.

This full-time/part-time hybrid position emphasizes excellent customer service, attention to detail, and process