Contractor Experience Lead — Remote with London Travel

Morgan McKinley (Guildford); Guildford; Remote; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Remote working

25 days holiday (plus Bank Holidays)

Pension

Life insurance

Health insurance

Critical illness cover

Job summary

Morgan McKinley (Guildford) seeks a proactive Contractor Relationship Manager to nurture relationships with ~30 IT contractors on project-based assignments within Financial Services clients, including major banks. This remote role includes monthly travel to London.

You will own the contractor experience from onboarding to offboarding, coordinating with Delivery Managers and client project managers to ensure engagement, performance and timely communications.

Qualifications

• We are looking for a proactive, relationship-focused individual with excellent communication skills.
• Ability to manage multiple stakeholders and maintain strong client relationships.
• Comfortable with challenging conversations, negotiation, and providing constructive feedback.

Responsibilities

• Build strong, lasting relationships with contractors as their main point of contact.
• Conduct regular 1:1 meetings with contractors, Delivery Managers and client project managers to monitor engagement and progress.
• Manage the contractor lifecycle from onboarding to extension and offboarding.
• Coordinate with internal delivery teams to anticipate resource needs and allocations.
• Maintain open communication with clients to manage expectations and resolve issues promptly.
• Identify risks and escalate appropriately while keeping records up to date.
• Provide guidance and support to contractors to maintain high performance and professionalism.
• Handle contractual and commercial matters, including extensions and renewals.
• Maintain relationships with former contractors to build a talent network for future opportunities.

Job description

Morgan McKinley (Guildford) seeks a proactive Contractor Relationship Manager to nurture relationships with ~30 IT contractors on project-based assignments within Financial Services clients, including major banks. This remote role includes monthly travel to London.

You will own the contractor experience from onboarding to offboarding, coordinating with Delivery Managers and client project managers to ensure engagement, performance and timely communications.