Contract Support Team Lead

Places for People; Preston; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Pension with matched contributions (up

35 days annual leave

Cashback plan for healthcare costs

2% bonus scheme

Training and development

Employee discounts

Job summary

Places for People is seeking a Contract Support Team Lead to help deliver the responsive repairs programme and to lead a team providing admin and performance support to colleagues and contractors.

The role requires experience in social housing, familiarity with housing management systems and SOR codes, and strong communication with stakeholders at various levels. A basic DBS check is noted in responsibilities.

Qualifications

• Excellent communication skills, both written and verbal.
• Previous admin experience.
• IT literate, especially Teams, Excel and Outlook.
• Understanding of property maintenance and the use of SORs.
• Social housing knowledge.
• Willingness to work towards a qualification.

Responsibilities

• Assist with the delivery of the responsive repairs programme.
• Oversee and support a team providing enhanced admin and performance support to internal colleagues and contractors.
• Raise and monitor works using housing management system and SOR codes.
• Ensure raising/approval of works is efficient and compliant with internal SLAs.
• Oversee contractor invoice management and support value for money.

Skills

Communication skills

Admin experience

IT literacy

SOR codes knowledge

Social housing knowledge

Willingness to qualification

Tools

Teams

Excel

Outlook

Housing Management System

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, Of Course, experience andtrack recordare important, butwe'remore interested in hiring someone that embodies our People Promises.That'ssomeone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise,we'rededicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about yourrole

As a Contract Support Team Lead, you will be assisting with the delivery of the responsive repairs programme and overseeing and supporting a team providing enhanced admin and performance support to both internal colleagues and contractors.

Experience within social housing is essential, including raising and monitoring works through a housing management system and working with Schedule of Rates.

A key responsibility will be ensuring the efficient and effective raising and approval of works, whilst reviewing completion documentation to support robust financial management and compliance with internal SLAs.

Oversight of invoice management processes will be required to ensure contractors are paid promptly, while maintaining a strong focus on achieving value for money for Places for People.

Strong communication and stakeholder management skills are important, with the ability to confidently engage with contractors regarding quality standards, customer service queries, and performance concerns, providing evidence and support to management where necessary.

The role also requires the ability to analyse data and produce reports that support colleagues in the effective management and delivery of contractor works.

An awareness of legislative and health and safety requirements is essential, ensuring regular updates are provided and compliance obligations are met across the service.

For more information, please download our job profile available on our website.

More about you

The ideal candidate will have excellent communication skills both written and verbal and be comfortable liaising with stakeholders atdifferent levelsof an organisation.

Being able to utilise IT packages and system such as Excel and Housing Management Systems is required.

Experience of using SOR codes and liasing with contractors.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, abasic DBS check is mandatory for this position.

Experience & Skills

• Excellent communication skills,
• Previous Admin Experience
• IT Literate in particular Teams,Exceland Outlook,
• An understanding of property maintenance including the use of SOR's
• Social Housing knowledge,
• The willingness to work towards qualification.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know thatthere'salways more we can do to make you smile,that'swhy we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with theoptionto buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extraperksincluding huge discounts and offers from shops, cinemas and much more