Contract Support Manager - Lead Helpdesk & KPIs (FM)

CBW Staffing Solutions Ltd; Liverpool; Presencial; GBP 32.000 - 39.000; Tempo integral

Benefícios oferecidos por esta vaga

Working hours: 8:30am–4:30pm

24 days holiday + bank holidays

Career progression opportunities

Resumo da vaga

CBW Staffing Solutions Ltd is seeking a Contract Support Manager in Liverpool to lead the helpdesk, workflow and administration teams, ensuring reactive and planned maintenance runs smoothly and KPIs/SLAs are met.

You will own financial admin tasks including POs, invoicing and reconciliations, work with CAFM systems such as Maximo, and report performance using Power BI. A commercially minded leader with strong organisational and communication skills will thrive.

Qualificações

• Experience leading helpdesk/workflow/administration teams.
• Background in FM, property services or maintenance.
• Track record of SLA/KPI-driven service delivery.
• Financial admin experience: POs, invoicing, reconciliations.
• Familiarity with CAFM systems (Maximo or similar).
• Strong Excel, MS Office and reporting skills.

Responsabilidades

• Lead and develop the helpdesk, workflow and admin teams.
• Be the main escalation point for coordinators and helpdesk staff.
• Build a positive, engaged team culture and keep training up to date.
• Raise and receipt POs for reactive and planned works.
• Review subcontractor quotes and spend for value and compliance.
• Own monthly GRIR reconciliation, monitor WIP and support billing.
• Track KPI and SLA performance, spot trends and drive improvements.
• Report performance using Power BI, Maximo and other reporting tools.
• Support client meetings and operational reviews, making sure contractual obligations are met.

Conhecimentos

Helpdesk management

FM / facilities management

KPI-driven delivery

Financial admin (POs, invoicing)

Maximo CAFM

Excel & reporting

Strong communication

Ferramentas

Maximo

Descrição da vaga

CBW Staffing Solutions Ltd is seeking a Contract Support Manager in Liverpool to lead the helpdesk, workflow and administration teams, ensuring reactive and planned maintenance runs smoothly and KPIs/SLAs are met.

You will own financial admin tasks including POs, invoicing and reconciliations, work with CAFM systems such as Maximo, and report performance using Power BI. A commercially minded leader with strong organisational and communication skills will thrive.