Contract Support Manager

OCS; Cheltenham; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Wagestream pay access

OCS Academy

Flexible benefits

Job summary

OCS UK & Ireland is seeking a Contract Support Manager to oversee operational administration, CAFM (IBM Maximo) and reporting across multiple sites. You will lead centralised support teams, ensure compliance, and deliver accurate management information to support service delivery.

You will drive statutory and contractual compliance, audit readiness, and asset data integrity within Maximo, while coordinating maintenance schedules, governance and sustainability reporting across England.

Qualifications

• Experience with facilities management and leading a helpdesk or support team.
• Strong knowledge of planned maintenance, statutory compliance and SFG20 standards.
• Experience using CAFM systems such as IBM Maximo.
• Strong Excel and data reporting skills with SQL knowledge.

Responsibilities

• Support Planned Preventative Maintenance programmes and compliance activities.
• Maintain Maximo asset records and update plans per legislation.
• Oversee asset lifecycle and Forward Maintenance Register processes.
• Coordinate maintenance schedules and data integrity within Maximo.
• Lead the account-based helpdesk for reporting breakdowns and issue resolution.
• Produce MI and dashboards using SQL, Excel and Power BI.

Skills

FM experience

Helpdesk management

Statutory compliance

CAFM systems

SQL reporting

Excel proficiency

Stakeholder management

Tools

IBM Maximo

SQL

Power BI

Job description

About The Role

The Contract Support Manager is responsible for managing operational administration, CAFM system (IBM Maximo), reporting, compliance, and helpdesk functions across several sites. The role leads centralised support teams, reports on compliance with statutory and contractual requirements, and provides accurate management information to support service delivery.

What you will do

Compliance and Planned Maintenance

• Support the management of Planned Preventative Maintenance (PPM) programmes and statutory compliance activities.
• Maintain and update Maximo job plans in line with SFG20 standards and legislative changes.
• Monitor compliance related tasks and elevate any overdue or missed activities.
• Ensure an appropriate system and structure is in place for storage of statutory certificates and maintenance records.

Auditing and Quality Assurance

• Conduct regular audits of site records, logbooks, certificates, and Maximo data.
• Ensure documentation is accurate, complete, and audit ready.
• Support external audits and compliance reviews.
• Identify and resolve documentation and process gaps.

Asset and Systems Management

• Oversee Strategic Asset Management - ensure that changes to legislation and asset base are updated in the CAFM system and the Contract following relevant processes.
• Maintain accurate asset records within IBM Maximo.
• Support asset verification, lifecycle planning, and Forward Maintenance Register (FMR) processes.
• Manage TFM maintenance schedules and data integrity within Maximo.
• Coordinate operational radio systems and mobile engineering fleet administration.
• Lead the Account based helpdesk to enable the reporting of breakdowns and resolution of issues.

Reporting and Data Analysis

• Produce reports using a range of software including; SQL, BIRT, Excel, and Power BI.
• Develop dashboards and performance reporting tools.
• Prepare monthly Management Information (MI) reports for customers and senior leadership and in support of all Governance arrangements and KPI adherence.
• Analyse operational and asset data to support business performance and continuous improvement.

Governance and Sustainability

• Support compliance with public sector frameworks and company quality standards.
• Assist with ISO audits and continuous improvement initiatives.
• Track and report social value and sustainability metrics, including CCS framework requirements and carbon reduction reporting.

What you will need

Essential

• Significant experience within Facilities Management (FM).
• Experience managing or supervising a helpdesk or support team.
• Strong knowledge of statutory compliance, PPM programmes, and SFG20.
• Experience using CAFM systems including IBM Maximo or similar.
• Strong Excel and data reporting skills, with SQL knowledge.
• Excellent communication and stakeholder management skills.

Desirable

• Power BI experience.
• Asset lifecycle management experience.
• Knowledge of Crown Commercial Service (CCS) frameworks.
• Experience supporting sustainability, CSR, or carbon reduction reporting.

Additional Requirements

• Regular travel to sites across England, including occasional overnight stays.
• Flexibility to provide support outside normal working hours when required, although the role is predominantly Monday to Friday, standard office hours.
• National Security Clearance should be held or obtainable.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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