Operations Manager

Manchester Arndale; City of Westminster; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

OCS UK & Ireland is seeking an experienced Operations Manager to lead facilities management services for the Royal Parks contract in Central London. You will oversee performance, compliance and client relationships across site-based and mobile teams, contractors and stakeholders.

The role involves a 4 days in-office and 1 day WFH pattern with potential for a 24/7 shift rota; flexibility is required. You will ensure safety, efficiency and high standards across iconic spaces.

Qualifications

• Senior FM management experience within facilities management.
• Experience delivering hard and soft FM services and project works.
• Strong knowledge of compliance, health and safety and risk management.
• Experience managing contractual SLAs and KPIs.
• Excellent communication, presentation and report-writing abilities.

Responsibilities

• Lead the delivery of hard and soft FM services across the Royal Parks contract.
• Manage site-based and mobile teams, maintaining high standards of performance.
• Ensure services are delivered safely, on time, within budget and in line with contractual requirements.
• Monitor SLAs, KPIs, statutory compliance and operational risk.
• Build strong relationships with the client and key stakeholders.
• Carry out technical inspections and building walkarounds.
• Identify defects, risks, remedial works and service improvements.
• Manage incidents, service failures and escalations through to resolution.
• Coordinate subcontractors and specialist service providers.
• Oversee project works while minimising disruption to park operations and visitors.
• Produce reports and present performance updates to senior stakeholders.
• Support the operational rota when required.

Skills

Facilities management leadership

Contract management

Stakeholder management

Health and safety compliance

Excel (Advanced)

Driving licence

Education

IOSH

NEBOSH

SMSTS

Tools

CSCS card

Job description

About The Role

We are looking for an experienced Operations Manager to lead facilities-management services across our prestigious Royal Parks contract in Central London.

You will oversee operational performance, compliance, customer relationships and team delivery across some of London’s most iconic public spaces and buildings. Working with site-based and mobile teams, contractors and key stakeholders, you will ensure services are delivered safely, efficiently and to a consistently high standard.

The current working pattern is four days in the office and one day working from home. The role may move to a 24/7 shift pattern to support the operational rota, so flexibility is required.

Key Responsibilities

• Lead the delivery of hard and soft FM services across the Royal Parks contract.
• Manage site-based and mobile teams, maintaining high standards of performance.
• Ensure services are delivered safely, on time, within budget and in line with contractual requirements.
• Monitor SLAs, KPIs, statutory compliance and operational risk.
• Build strong relationships with the client and key stakeholders.
• Carry out technical inspections and building walkarounds.
• Identify defects, risks, remedial works and service improvements.
• Manage incidents, service failures and escalations through to resolution.
• Coordinate subcontractors and specialist service providers.
• Oversee project works while minimising disruption to park operations and visitors.
• Produce reports and present performance updates to senior stakeholders.
• Support the operational rota when required.

What We Are Looking For

• Senior management experience within facilities management.
• Experience managing hard and soft FM services and project works.
• Experience leading site-based or mobile operational teams.
• Strong knowledge of compliance, health and safety and risk management.
• Experience managing contractual SLAs and KPIs.
• Strong customer and stakeholder-management skills.
• Excellent communication, presentation and report-writing abilities.
• Good IT skills, including advanced Microsoft Excel.
• A valid CSCS card and relevant qualification such as IOSH, NEBOSH or SMSTS.
• A full UK driving licence.
• Flexibility to support a potential 24/7 shift pattern.
• The right to work in the UK.

Security Requirements

Applicants must be able to complete full Disclosure and Government Baseline Personnel Security Standard checks. CTC and NPPV Level 2 clearance are also required.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.