Contract Support Administrator

Babcock Mission Critical Services España SA.; Walsall; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme with life assurance

Digital GP access

Employee shopping portal

Payment of Professional Fees

Reservists in the armed forces 10 days

Holiday Trading

Be Kind Day

Job summary

Babcock, based at the Walsall site in the West Midlands, is seeking a Contract Support Administrator for a full-time permanent role. The position involves handling customer contract activity, greeting customers dropping off and collecting vehicles, and providing service desk support.

The role emphasizes service excellence and timely management information and reports. You will work on-site 37.5 hours per week with responsibilities spanning internal/external meetings, supplier coordination, and

Qualifications

• Experience in a similar administration role.
• Experience in providing excellent customer service and building rapport.
• Ability to develop and maintain good internal and external relationships.

Responsibilities

• Develop customer relationships through service excellence
• Attend all meetings, both internal and external to meet the demands of the role
• Liaise with all internal stakeholders instilling a clear perspective on requirements to fulfil our contractual obligations and achieve customer delivery targets
• Deal effectively with all customer concerns
• Creation and submission of management information and reports.

Skills

Administration experience

Customer service

Relationship building

Job description

Job Title: Contract Support Administrator

Location: Walsall, West Midlands

Compensation: Up to £26,000 Depending on Experience + Benefits

Role Type: Full time / Permanent

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Contract Support Administrator at our Walsall, West Midlands site.

The role

As a Contract Support Administrator, you’ll have a role that’s out of the ordinary. You’ll manage all customer contract activities in order to achieve excellence in customer satisfaction.

Day-to-day, you’ll greet customers when dropping vehicles to site and handing back vehicles, provide service desk telephone support taking enquiries from customers, booking in maintenance, service and repairs for vehicles. You’ll also be responsible for raising tasks on the inhouse systems and ordering parts from suppliers as well as:

• Develop customer relationships through service excellence
• Attend all meetings, both internal and external to meet the demands of the role
• Liaise with all internal stakeholders instilling a clear perspective on requirements to fulfil our contractual obligations and achieve customer delivery targets
• Deal effectively with all customer concerns
• Creation and submission of management information and reports.

This role is full time, working 37.5 hours per week and is based on site at Walsall.

Essential experience of the Contract Support Administrator

• Experience in a similar administration role
• Experience in providing excellent customer service and building rapport
• Ability to develop and maintain good internal and external relationships.

Qualifications for the Contract Support Administrator

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Non-Police Personnel Vetting (NPPV) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.

Babcock

We’re Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 27/07/2026