Customer Service Administrator

Babcock Mission Critical Services España SA.; Leconfield; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Matched contribution pension scheme

Aviva DigiCare+ access

Employee shopping savings portal

Payment of Professional Fees

10-days special paid leave for Reservi

Holiday Trading

Be Kind Day

Job summary

Babcock is seeking a Customer Service Administrator to join our onsite team at Leconfield, supporting the Land business. You will coordinate the arrival, repair scheduling and safe return of customer vehicles and assets from start to finish, working closely with customers, planners and operations to keep work flowing and deliver a positive experience.

The role is full time and permanent, 37 hours per week. You will handle bookings, handovers, ownership transfers and updates, ensuring compliance

Qualifications

• Educated to Level 2 (GCSE grade C/4 or above) in English and Maths, or equivalent.
• Be able to achieve and maintain Security Check (SC) security clearance.

Responsibilities

• Coordinate the arrival and departure of customer vehicles and assets.
• Manage handover and takeover activities, including discrepancy reporting.
• Process ownership transfers and asset movements using internal systems.
• Liaise directly with customers regarding schedules, progress updates, and changes.
• Work with planning teams to adjust repair schedules where required.
• Ensure assets are prepared correctly for entry into the repair programme.

Skills

Customer-focused

Organised

Systems experience

Proactive attitude

Education

GCSE English and Maths Level 2

Tools

Internal systems

Job description

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Customer Service Administrator

Location: Hull, GB, HU17 7LX

Onsite or Hybrid: OnSite

Job Title: Customer Service Administrator

Role Type: Full time / Permanent

Role ID: SF72015

Coordinating vehicle repairs and returns in a fast‑paced customer service environment

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Service Administrator based onsite at Leconfield, supporting our Land business.

This is an exciting opportunity to join a busy Customer Services team where you’ll coordinate the movement, repair scheduling, and safe return of customer vehicles and assets from start to finish.

The role

As a Customer Service Administrator, you’ll play a key role in ensuring vehicles and assets are smoothly booked in, repaired on schedule, and returned to customers. Working closely with customers, planners, and operational teams, you’ll help keep work flowing efficiently while delivering a positive customer experience.

Day-to-day, you will:

• Coordinate the arrival and departure of customer vehicles and assets
• Manage handover and takeover activities, including discrepancy reporting
• Process ownership transfers and asset movements using internal systems
• Liaise directly with customers regarding schedules, progress updates, and changes
• Work with planning teams to adjust repair schedules where required
• Ensure assets are prepared correctly for entry into the repair programme.

This is a full‑time, onsite role, working 37 hours per week (Monday to Thursday 08:00–16:30 and Friday 08:00–13:00).

Essential experience of the Customer Service Administrator:

• A customer‑focused approach with strong communication skills
• Good organisational skills and the ability to manage multiple tasks
• Confidence working with systems, records, and administrative processes
• A proactive, team‑oriented attitude.

Qualifications for the Customer Service Administrator:

Educated to Level 2 (GCSE grade C/4 or above) in English and Maths, or equivalent.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) .

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.

Babcock

We’re Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work‑life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.