On-Site Contract Support Administrator – Walsall

Babcock International; Walsall; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Generous holiday allowance

Pension with life cover (matched)

Digital GP and annual health check

DigiCare+ health support

Employee shopping portal

Payment of professional fees

Reservists leave (10 days)

Holiday trading

Be Kind Day

Job summary

At Babcock, a Contract Support Administrator in Walsall plays a pivotal role in coordinating vehicle maintenance, service scheduling and customer liaison on site. The role focuses on efficient service desk support, accurate task creation, and timely reporting to meet contractual obligations.

You will build internal and external relationships, handle enquiries, and ensure delivery targets are met while contributing to a positive customer experience and a safe operating environment.

Qualifications

• Experience in a similar administration role.
• Experience in providing excellent customer service and building rapport.
• Ability to develop and maintain good internal and external relationships.

Responsibilities

• Greet customers when dropping vehicles to site and handing back vehicles.
• Provide service desk telephone support, taking enquiries from customers.
• Book in maintenance, service and repairs for vehicles.
• Raise tasks on the in-house systems.
• Order parts from suppliers.
• Develop customer relationships through service excellence.
• Attend all internal and external meetings to meet role demands.
• Liaise with internal stakeholders to fulfil contractual obligations and achieve customer delivery targets.
• Deal effectively with all customer concerns.
• Creation and submission of management information and reports.

Skills

Administration experience

Customer service

Relationship building

Service desk

Job description

At Babcock, a Contract Support Administrator in Walsall plays a pivotal role in coordinating vehicle maintenance, service scheduling and customer liaison on site. The role focuses on efficient service desk support, accurate task creation, and timely reporting to meet contractual obligations.

You will build internal and external relationships, handle enquiries, and ensure delivery targets are met while contributing to a positive customer experience and a safe operating environment.