Customer Service Administrator

Babcock International; Leconfield; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous holiday allowance

Matched pension scheme with life cover

Digital GP access

Employee shopping savings portal

Payment of professional fees

Reservists in the armed forces: 10‑day

Be Kind Day volunteer leave

Job summary

Babcock International is seeking a Customer Service Administrator to join the onsite team in Leconfield. You will coordinate vehicle and asset movements, support scheduling, and ensure smooth handovers from start to finish, working closely with customers and planners.

The role requires strong organisation, proactive teamwork, and the ability to manage multiple tasks in a busy environment, with security clearance required for the position.

Qualifications

• Educated to Level 2 (GCSE C/4 or above) in English and Maths.
• Security Clearance: able to achieve and maintain SC clearance.
• Strong customer focus and communication skills.
• Excellent organisation and ability to manage multiple tasks.
• Proactive, team-oriented attitude.

Responsibilities

• Coordinate the arrival and departure of customer vehicles and assets.
• Manage handover and takeover activities, including discrepancy reporting.
• Process ownership transfers and asset movements using internal systems.
• Liaise directly with customers regarding schedules, progress updates, and changes.
• Work with planning teams to adjust repair schedules where required.
• Ensure assets are prepared correctly for entry into the repair programme.

Skills

Customer focus

Strong communication

Organisational skills

Multitasking

Systems literacy

Team player

Education

GCSE English & Maths Level 2

Job description

At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Customer Service Administrator based onsite at Leconfield, supporting our Land business. This is an exciting opportunity to join a busy Customer Services team where you'll coordinate the movement, repair scheduling, and safe return of customer vehicles and assets from start to finish. The role As a Customer Service Administrator, you'll play a key role in ensuring vehicles and assets are smoothly booked in, repaired on schedule, and returned to customers. Working closely with customers, planners, and operational teams, you'll help keep work flowing efficiently while delivering a positive customer experience. Day-to-day, you will:

• Coordinate the arrival and departure of customer vehicles and assets
• Manage handover and takeover activities, including discrepancy reporting
• Process ownership transfers and asset movements using internal systems
• Liaise directly with customers regarding schedules, progress updates, and changes
• Work with planning teams to adjust repair schedules where required
• Ensure assets are prepared correctly for entry into the repair programme.

This is a full-time, onsite role, working 37 hours per week (Monday to Thursday 08:00-16:30 and Friday 08:00-13:00).

• A customer-focused approach with strong communication skills
• Good organisational skills and the ability to manage multiple tasks
• Confidence working with systems, records, and administrative processes
• A proactive, team-oriented attitude.

Qualifications for the Customer Service Administrator

Educated to Level 2 (GCSE grade C/4 or above) in English and Maths, or equivalent.

Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

We’re Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference. Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.