Contract Support Administrator

Babcock International; Walsall; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Generous holiday allowance

Pension with life cover (matched)

Digital GP and annual health check

DigiCare+ health support

Employee shopping portal

Payment of professional fees

Reservists leave (10 days)

Holiday trading

Be Kind Day

Job summary

At Babcock, a Contract Support Administrator in Walsall plays a pivotal role in coordinating vehicle maintenance, service scheduling and customer liaison on site. The role focuses on efficient service desk support, accurate task creation, and timely reporting to meet contractual obligations.

You will build internal and external relationships, handle enquiries, and ensure delivery targets are met while contributing to a positive customer experience and a safe operating environment.

Qualifications

• Experience in a similar administration role.
• Experience in providing excellent customer service and building rapport.
• Ability to develop and maintain good internal and external relationships.

Responsibilities

• Greet customers when dropping vehicles to site and handing back vehicles.
• Provide service desk telephone support, taking enquiries from customers.
• Book in maintenance, service and repairs for vehicles.
• Raise tasks on the in-house systems.
• Order parts from suppliers.
• Develop customer relationships through service excellence.
• Attend all internal and external meetings to meet role demands.
• Liaise with internal stakeholders to fulfil contractual obligations and achieve customer delivery targets.
• Deal effectively with all customer concerns.
• Creation and submission of management information and reports.

Skills

Administration experience

Customer service

Relationship building

Service desk

Job description

Overview

Job Title: Contract Support Administrator

Location: Walsall, West Midlands

Compensation: Up to £26,000 Depending on Experience + Benefits

Role Type: Full time / Permanent

Role ID: SF73246

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Contract Support Administrator at our Walsall, West Midlands site.

Responsibilities

• Greet customers when dropping vehicles to site and handing back vehicles
• Provide service desk telephone support, taking enquiries from customers
• Book in maintenance, service and repairs for vehicles
• Raise tasks on the in-house systems
• Order parts from suppliers
• Develop customer relationships through service excellence
• Attend all internal and external meetings to meet role demands
• Liaise with internal stakeholders to fulfil contractual obligations and achieve customer delivery targets
• Deal effectively with all customer concerns
• Creation and submission of management information and reports

This role is full time, working 37.5 hours per week and is based on site at Walsall.

Essential experience

• Experience in a similar administration role
• Experience in providing excellent customer service and building rapport
• Ability to develop and maintain good internal and external relationships

Qualifications

We value difference and don't have a fixed idea when it comes to background or education. Provided you can show the required level of experience and/or willingness to learn, we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Non-Police Personnel Vetting (NPPV) security clearance for this role.

Many positions within our company are subject to national security clearance and Trade Control restrictions. Eligibility may be affected by place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading to buy or sell additional leave (open Feb–Mar annually)
• Be Kind Day provides one paid working day per year for volunteering

About Babcock

We're Babcock - a global FTSE 100 organisation with over 26,000 people. Here, you'll be part of something bigger. From initial design to final decommissioning, your work contributes to products and services essential to national security and public infrastructure. We’re building a future that lasts with meaningful careers and work-life balance.

We call that lifetime engineering. Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header Reasonable adjustments requirement. We’re committed to building an inclusive culture where everyone can thrive. We are happy to discuss flexible working—please ask about alternative patterns of work at interview.

Closing date: 27/07/2026