Customer Services Administrator

weServed; Wareham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Generous holiday allowance

Matched pension with life assurance

Digital GP & health checks

Job summary

Babcock, a global FTSE 100 organisation, is looking for a Customer Services Administrator in Wareham/Bovington, Dorset to support the movement of vehicles and assets through the repair lifecycle.

The role requires strong admin skills, MS Office proficiency, and a Full UK driving licence. Security Check (SC) clearance is required. The position is full-time and onsite, offering a competitive package and benefits.

Qualifications

• Experience using Microsoft Office applications and business systems.
• Strong administrative and record-keeping skills.
• Ability to communicate effectively with customers and internal stakeholders.
• Experience working in a fast-paced operational or customer service environment.
• Full UK driving licence.

Responsibilities

• Communicating with customers regarding vehicle and asset deliveries, collections and schedule changes.
• Updating and maintaining accurate vehicle and asset records using company systems.
• Coordinating with workshop, planning and transport teams to support the smooth flow of assets through the repair process.
• Monitoring asset progress and escalating risks to delivery timescales, performance or compliance.
• Producing reports, completing handover processes and supporting loading and unloading activities when required.

Skills

MS Office

Administrative skills

Communication

Fast-paced environment

Driving licence

Education

Level 2 NQF

Job description

Job Title: Customer Services Administrator

Location: Wareham, Dorset

Compensation: £28,236 + Benefits

Role Type: Full time / Permanent

Role ID: SF75448

Keep vehicles moving. Keep operations running.

At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Customer Services Administrator at Bovington, near Wareham, Dorset.

The role

As a Customer Services Administrator, you'll play a vital role in supporting the efficient movement of vehicles and assets through the repair and maintenance lifecycle. Working closely with customers, workshop teams, planners and transport colleagues, you'll help ensure vehicles and equipment are received, tracked, processed and returned on time.

This is an excellent opportunity to join a busy operational environment where your organisational skills, attention to detail and customer focus will directly contribute to operational performance and customer satisfaction.

Day-to-day, you will be:

• Communicating with customers regarding vehicle and asset deliveries, collections and schedule changes.
• Updating and maintaining accurate vehicle and asset records using company systems.
• Coordinating with workshop, planning and transport teams to support the smooth flow of assets through the repair process.
• Monitoring asset progress and escalating risks to delivery timescales, performance or compliance.
• Producing reports, completing handover processes and supporting loading and unloading activities when required.

This is a full-time, permanent role based onsite at Bovington working 37 hours per week. Working hours are 08:00-16:30 Monday to Thursday, and Fridays 08:00-13:00.

Essential experience of the Customer Services Administrator:

• Experience using Microsoft Office applications and business systems.
• Strong administrative and record-keeping skills.
• Ability to communicate effectively with customers and internal stakeholders.
• Experience working in a fast-paced operational or customer service environment.
• Full UK driving licence.

Qualifications for the Customer Services Administrator:

Educated to Level 2 National Qualification Framework (NQF) or equivalent workplace experience.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• Be Kind Day enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.

Babcock

We're Babcock - a global FTSE 100 organisation with over 26,000 people working together to make a difference.

Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 30/08/2026