Contract Support Administrator

TipTopJob; Erith; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a dynamic global facilities management team as a Contract Support Administrator. This role is perfect for someone with a strong customer service background and excellent administrative skills. As the first point of contact, you will support clients and stakeholders, manage invoices, and ensure timely completion of contract work. With a focus on organization and attention to detail, you'll thrive in a role that values your contributions. This permanent position offers regular working hours and a supportive environment where you can develop your skills and grow your career.

Benefits

Annual Leave

Pension Scheme

Training and Development Courses

Regular Working Hours

Qualifications

• Strong customer service background and administrative experience required.
• Experience in Facilities Management and financial documentation preferred.

Responsibilities

• Act as the main point of contact for clients and customers.
• Manage invoices, purchase orders, and compliance.
• Provide regular reports and ensure KPIs are met.

Skills

Customer Service Skills

Organizational Skills

Administrative Skills

Attention to Detail

Financial Management

Education

High School Diploma

Relevant Certifications (desired)

Tools

CAFM Systems

Microsoft Excel

Email and Word Processing Software

Job description

Randstad CPE is recruiting for a Facilities Administrator to join our client's global facilities management team.

Job Title: Contract Support Administrator
Location: Northumberland
Salary: GBP28,000 - GBP30,000 per annum

The successful candidate will be the first point of contact for clients and customers within the business calling into the helpdesk. You need to have a strong customer service background and be highly focused on being able to give the right support to stakeholders and customers within the business. This is a permanent position with regular working hours.

The Package:

1. Salary is up to GBP30,000 per annum (Depending on Experience)
2. Working hours 8am - 5pm Monday to Friday (40 Hours per week)
3. Annual leave and bank holidays included
4. Pension scheme available
5. Training and development courses

Roles and Responsibilities:

1. Acting as the main point of contact and providing support by answering calls and emails in a professional and timely manner.
2. Prioritizing tasks due to the information provided by the client.
3. Generating purchase order numbers for subcontractors.
4. Managing invoices and compliance.
5. Liaising closely with subcontractors, suppliers, and stakeholders.
6. Managing complaints accordingly.
7. Logging of engineers' timesheets, holiday, and overtime.
8. Ensuring contract work is finished in a timely manner.
9. Ensuring that KPIs are met on time.
10. Providing weekly/monthly and yearly reports.

Candidate Requirements:

1. Excellent computer skills with the use of email, word processing, invoices, and Excel.
2. Strong administrative background.
3. Experience working within a Facilities Management environment with CAFM systems (this is desired).
4. Strong organizational and planning skills, meticulous attention to detail.
5. Financial background - PO's, invoices, budget reports, dealing with cost-effectiveness of a contract.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.