Contract Support Administrator

Bellrock Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Contract Support Administrator to enhance service delivery and manage client relationships. This role emphasizes the importance of effective communication and data management within a dynamic environment. The successful candidate will play a crucial part in coordinating activities, resolving issues, and ensuring compliance with contractual obligations. With a strong focus on personal growth and a commitment to excellence, this position offers a unique opportunity to thrive in a supportive and inclusive workplace. Join a company that values your contributions and empowers you to shine in your career.

Benefits

25 days annual leave plus bank holidays

Pension scheme

Life cover

Paid sick leave

Wellness program

Enhanced family leave

Salary sacrifice schemes

Additional holiday purchase

Discounts

Healthcare cash plan

Qualifications

• Experience in a fast-paced client-facing role.
• Understanding of Facilities Management processes and procedures.

Responsibilities

• Coordinate activities for contract management and service delivery.
• Manage client complaints and ensure timely resolution.

Skills

Intermediate IT skills

Data management

Client-facing experience

Organizational skills

Problem-solving

Education

Facilities Management qualification

Tools

Excel

Job description

Contract Support Administrator

At Bellrock, we harness technology to provide our customers with advanced building systems and peace of mind. We are technology-led and people-driven, focusing on supporting our employees to excel because they are the heart of our business.

We are seeking a Contract Support Administrator to support the admin team responsible for managing contractual relationships with clients. Your role will involve coordinating activities, generating information from internal and external sources, validating system data, and responding to various requests to ensure smooth service delivery across the portfolio.

How will you be the change?

Every role is vital in delivering peace of mind to our customers. As a Contract Support Administrator, you will:

• Support the Office Systems Manager by validating system data.
• Assist the Contract Manager in fulfilling contractual obligations.
• Develop strong relationships with stakeholders and respond promptly to support requests.
• Support the mobilization of new suppliers by coordinating activities among stakeholders.
• Act as the first point of escalation for clients and suppliers as needed.
• Coordinate and resolve issues through job and quotation chasing.
• Manage client complaints regarding service delivery, ensuring timely escalation and resolution.
• Monitor overall Contract performance and maintain communication with key stakeholders.
• Coordinate data and information provision across departments for effective contract monitoring.
• Collaborate with the Reporting Team to standardize reporting formats and ensure timely report generation.
• Gather data for reporting and respond to ad hoc reporting requests.
• Ensure effective daily delivery of services by liaising with suppliers and escalating issues.
• Coordinate compliance and PPM activities, aiming to meet or exceed KPIs.
• Drive timely closure of all work orders and ensure KPI targets are met.
• Promote a safety culture by escalating and addressing health and safety issues.
• Embrace learning and development opportunities and promote Bellrock's culture.

What does it take?

To succeed in this role, you should have:

• Intermediate IT skills, especially in Excel.
• Facilities Management qualification or working towards one.
• Experience in a client-facing role within a fast-paced environment.
• Experience working with suppliers and managing multiple priorities.
• Skills in data management, analysis, and reporting.
• Understanding of processes, procedures, and contractual awareness in Facilities Management.
• Basic technical knowledge and awareness of procurement, health, safety, and sustainability.

Personal Traits

• Customer-focused, positive attitude, self-motivated, proactive.
• Effective communicator with good organizational skills and attention to detail.
• Good judgment, team player, committed to personal growth and Bellrock values.
• Strong problem-solving, collaboration, professionalism, and work ethic.

Working arrangements

We support flexible working practices. The successful candidate will work from the Royal Borough of Kensington & Chelsea, Monday to Friday, 8:30 am to 5:00 pm, with a one-hour lunch break.

What can we offer you?

Joining Bellrock includes a comprehensive benefits package: 25 days annual leave plus bank holidays, pension scheme, life cover, paid sick leave, wellness program, enhanced family leave, salary sacrifice schemes, additional holiday purchase, discounts, healthcare cash plan, and more.

Helping you to shine

We foster an inclusive workplace that values diversity and supports your development. Join us to grow your career in a supportive environment with benefits that make a difference.

Ready to start shining?

We are passionate about our people and committed to your success. If you're ready to begin your career journey with Bellrock, apply today.