Contract Support Administrator

Wates; Bradford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Wates is seeking a highly organised Contract Support Administrator to join the Facilities Management team in Bradford. You will coordinate day-to-day administration for the contract, supporting the FM operations team and client stakeholders. The role involves CAFM management, purchase orders and invoicing, reporting, and maintaining contract files with accuracy.

DBS check is required at offer stage. You will manage multiple priorities, build strong relationships, and contribute to excellent

Qualifications

• Previous administration experience within FM/Facilities or similar environment.
• Strong organisational and time management skills.
• Experience using CAFM systems such as Concept, Maximo, SAP or CAFM Explorer.
• Good financial administration experience with POs and invoicing.
• Excellent communication and customer service skills.

Responsibilities

• Provide administrative support to the FM operations team and client stakeholders.
• Manage job requests through the CAFM system and monitor progress to completion.
• Raise purchase orders, process invoices and support financial administration.
• Produce contract reports, KPI data and performance information.
• Coordinate planned and reactive maintenance activities.
• Maintain accurate records and contract documentation.
• Support subcontractor management, onboarding and documentation control.
• Handle customer queries and ensure high service delivery levels.
• Assist with contract audits, meetings and action tracking.
• Support month-end processes and financial reconciliation.

Skills

Administration

Customer service

Microsoft Excel

Time management

Communication skills

Organisational skills

Independent working

Tools

CAFM Concept

CAFM Maximo

CAFM SAP

CAFM Explorer

Job description

We are looking for a highly organised and customer-focused Contract Support Administrator to join our Facilities Management team supporting our valued client, Yorkshire Building Society, based in Bradford. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys building strong relationships, and takes pride in delivering exceptional support to operational teams and customers. As the central point of coordination for the contract, you'll play a key role in ensuring the smooth day-to-day administration of FM services, helping the team deliver outstanding service performance across the estate., Reporting into the Account Management team, you'll provide comprehensive contract administration support, ensuring all systems, processes and documentation are maintained accurately and efficiently.,

• Providing administrative support to the FM operational team and client stakeholders
• Managing job requests through the CAFM system and monitoring progress to completion
• Raising purchase orders, processing invoices and supporting financial administration
• Producing contract reports, KPI data and performance information
• Coordinating planned and reactive maintenance activities
• Maintaining accurate records, compliance documentation and contract files
• Supporting subcontractor management, onboarding and documentation control
• Handling customer queries and ensuring excellent levels of service delivery
• Assisting with contract audits, meetings and action tracking
• Supporting month-end processes and financial reconciliation activities
  We're looking for someone who is proactive, organised and able to manage multiple priorities while maintaining a high level of accuracy.
• Previous administration experience within Facilities Management, Property Services or a similar environment
• Strong organisational and time management skills
• Experience using CAFM systems (such as Concept, Maximo, SAP, CAFM Explorer or similar)
• Good financial administration experience including purchase orders and invoicing
• Excellent communication and customer service skills
• Strong Microsoft Office skills, particularly Excel, Word and Outlook
• Ability to work independently while supporting a wider operational team
• A keen eye for detail and commitment to delivering high-quality work
• Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.