Contract Support Administrator

Wates Smartspace; Bradford; Remote; GBP 21,000 - 32,000; Full time

Job summary

Wates Smartspace in Bradford is seeking a Contract Support Administrator to support our FM team working with Yorkshire Building Society.

You will act as the central point for contract administration, manage CAFM work orders, raise purchase orders, process invoices, and produce reports to monitor performance across the estate.

The role requires a proactive, highly organised individual with strong communication skills and experience in FM administration; DBS checks may apply.

Qualifications

• Previous administration experience within Facilities Management or similar.
• Strong organisational and time management skills.
• Excellent communication and customer service skills.
• Experience with CAFM systems and MS Office.

Responsibilities

• Providing administrative support to the FM operational team and client stakeholders
• Managing job requests through the CAFM system and monitoring progress to completion
• Raising purchase orders, processing invoices and supporting financial administration
• Producing contract reports, KPI data and performance information
• Coordinating planned and reactive maintenance activities
• Maintaining accurate records, compliance documentation and contract files
• Supporting subcontractor management, onboarding and documentation control
• Handling customer queries and ensuring excellent levels of service delivery
• Assisting with contract audits, meetings and action tracking
• Supporting month-end processes and financial reconciliation activities

Skills

Organisational & time management

Communication & customer service

Attention to detail

Proactive multitasking

Independent working

Tools

Concept

Maximo

SAP

CAFM Explorer

Job description

Contract Support Administrator
WPS (FM) | Bradford

Join One of the UK's Leading Facilities Management Teams

We are looking for a highly organised and customer-focused Contract Support Administrator to join our Facilities Management team supporting our valued client, Yorkshire Building Society, based in Bradford.

This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment, enjoys building strong relationships, and takes pride in delivering exceptional support to operational teams and customers.

As the central point of coordination for the contract, you'll play a key role in ensuring the smooth day-to-day administration of FM services, helping the team deliver outstanding service performance across the estate.

The Role

Reporting into the Account Management team, you'll provide comprehensive contract administration support, ensuring all systems, processes and documentation are maintained accurately and efficiently.

Key responsibilities will include:

• Providing administrative support to the FM operational team and client stakeholders
• Managing job requests through the CAFM system and monitoring progress to completion
• Raising purchase orders, processing invoices and supporting financial administration
• Producing contract reports, KPI data and performance information
• Coordinating planned and reactive maintenance activities
• Maintaining accurate records, compliance documentation and contract files
• Supporting subcontractor management, onboarding and documentation control
• Handling customer queries and ensuring excellent levels of service delivery
• Assisting with contract audits, meetings and action tracking
• Supporting month-end processes and financial reconciliation activities

About You

We're looking for someone who is proactive, organised and able to manage multiple priorities while maintaining a high level of accuracy.

You'll ideally have:

• Previous administration experience within Facilities Management, Property Services or a similar environment
• Strong organisational and time management skills
• Experience using CAFM systems (such as Concept, Maximo, SAP, CAFM Explorer or similar)
• Good financial administration experience including purchase orders and invoicing
• Excellent communication and customer service skills
• Strong Microsoft Office skills, particularly Excel, Word and Outlook
• Ability to work independently while supporting a wider operational team
• A keen eye for detail and commitment to delivering high-quality work

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.