Contract Support

Phoenix Resourcing Services; St Albans; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free parking on site

Competitive benefits package

Job summary

Phoenix Resourcing Services is recruiting two Contract Support professionals to join an on-site team in St Albans, supporting the wellbeing arm of a large contract. You'll be part of a close-knit team on client premises five days a week.

Duties include acting as first-line contact for staff, logging and resolving tickets, hardware/software support on site, onboarding equipment, keeping users informed, maintaining asset records, and adhering to SLAs.

Qualifications

• Experience in a customer-facing support or service desk role.
• A calm, professional manner with people at all levels.
• Solid troubleshooting instincts and a methodical approach.
• Comfortable working on a client site, representing us well in someone else’s building.
• Strong written and verbal communication and reliable timekeeping.
• Right to work in the UK.

Responsibilities

• Act as first-line contact for support queries from client staff.
• Logging, triaging and resolving tickets through to completion.
• Supporting hardware, software and peripheral issues on site.
• Setting up and configuring equipment for new starters and moves.
• Keeping users informed and closing the loop on every request.
• Maintaining accurate asset and activity records.
• Working to agreed SLAs and flagging risks to the contract management team.

Skills

Customer support

Troubleshooting

Communication

Timekeeping

Job description

Call for more information on this position:

We’re recruiting two Contract Support professionals to join a well-established on-site team in St Albans, working at our client’s premises in support of the wellbeing arm of a large contract. You’ll be part of a team of eight, and the point of contact for the people you support, five days a week.

What You’ll Be Doing

• Acting as first-line contact for support queries from client staff
• Logging, triaging and resolving tickets through to completion
• Supporting hardware, software and peripheral issues on site
• Setting up and configuring equipment for new starters and moves
• Keeping users informed and closing the loop on every request
• Maintaining accurate asset and activity records
• Working to agreed SLAs and flagging risks to the contract management team

What We’re Looking For

• Experience in a customer-facing support or service desk role
• A calm, professional manner with people at all levels
• Solid troubleshooting instincts and a methodical approach
• Comfortable working on a client site, representing us well in someone else’s building
• Strong written and verbal communication and reliable timekeeping
• Right to work in the UK

What’s on Offer:

• £29,000 per annum
• Monday to Friday, 08:00–17:00 — no weekend work
• Free parking on site
• Competitive benefits package.
• A stable, site-based role within a team of eight.