Contract Support

Mitie Group plc.; Camberley; On-site; GBP 32,000 - 52,000; Full time

Job summary

Mitie Group plc in Camberley is seeking a Client Contract & Quotation Support specialist to manage commercial health and client satisfaction on key BMS contracts. You will work with client facilities managers and engineering teams to generate quotations and ensure service levels.

You will translate site logs and client requests into accurate quotations for parts, licences, and engineering hours, track proposals through approval, and act as the escalation point to maintain SLAs and strong

Qualifications

• Client-facing background with 2+ years in account support, estimation, or commercial coordination within FM/BMS/HVAC
• Strong commercial acumen: cost margins, labour rates, and engineering reports
• Excellent communication skills with client meeting leadership and relationship management
• Solid understanding of building services terms to discuss BMS maintenance and upgrades
• Excellent time management to balance multiple sites, quotes, and follow-ups

Responsibilities

• Attend client meetings with facilities managers to review contract performance and future needs
• Assist engineering leads in on-site inspections to define scope for upcoming works
• Translate logs and client requests into accurate quotations for parts, software licenses, and hours
• Manage quotation lifecycle from creation to client approval and PO follow-ups
• Serve as escalation point to ensure SLAs are met and commercial issues are resolved
• Maintain a weekly pipeline log of quotes, approvals, and contract variations for leadership

Skills

Client facing

Commercial acumen

Communication

Technical understanding

Organisation

Job description

The Client Contract & Quotation Support specialist plays an active, client-facing role in managing the commercial health and day-to-day satisfaction of key BMS contracts. This individual works closely with client facilities managers and engineering teams to identify system improvements, conduct client meetings, generate technical remedial quotations, and ensure the delivery of high-quality service levels.

Key Responsibilities

• Client Relationship Management: Attend regular face-to-face and virtual meetings with client facilities managers to review BMS contract performance, discuss outstanding issues, and identify future system needs.
• Site Walkarounds & Scope Definition: Assist engineering leads in meeting clients on-site to inspect BMS setups, understand required repairs or system upgrades, and define the scope for incoming works.
• Quotation Generation: Translate engineer site logs, survey reports, and client requests into accurate financial quotations for parts, software licenses (e.g., Trend, Tridium), and engineering hours.
• Pipeline Tracking: Manage the quotation lifecycle from initial creation through client approval, tracking variations and following up on pending proposals to secure purchase orders (POs).
• Service Level Delivery: Act as the client's dedicated escalation point to ensure service level agreements (SLAs) are met, proactively resolving complaints and finding commercial solutions.
• Commercial reporting: Maintain a pipeline log of all issued quotes, approved works, and contract variations to provide weekly updates to the BMS leadership team.

Required Skills and Experience

• Client-Facing Background: 2+ years of experience in a customer-centric account support, estimation, or commercial coordinator role ideally within Facilities Management (FM), Building Services, or BMS/HVAC controls.
• Commercial Acumen: Strong ability to calculate cost margins, understand labour rates, interpret engineering site reports, and draft professional commercial proposals.
• Communication & Rapport: Excellent interpersonal skills with the confidence to lead client meetings, present options, and maintain strong commercial partnerships.
• Technical Appreciation: While not a hands-on engineer, you must possess a solid understanding of building services terms to talk knowledgeably about BMS maintenance, controllers, and repairs.
• Organisation: Outstanding time-management skills to balance multiple client sites, active quote pipelines, and urgent call-out tracking.