Contracts Manager

Richardsonrecruit; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Richardsonrecruit is recruiting for a permanent Contracts Manager to lead PPM and reactive maintenance in London. You will manage hard FM contracts, drive M&E service delivery, maintain client relationships, and ensure compliance with SLAs, KPIs and safety standards.

You will lead engineering teams and subcontractors, plan maintenance programmes, and oversee budgets with strong commercial oversight. This hands-on leadership role focuses on delivering high-quality service and contract performance.

Qualifications

• Experience managing Hard FM contracts and service delivery.
• Strong understanding of M&E fundamentals and building services.
• Experience with SLAs, KPIs, and budget stewardship.

Responsibilities

• Take operational and commercial ownership of Hard FM contracts.
• Deliver planned and reactive M&E maintenance to required standards.
• Ensure SLAs and KPIs are consistently achieved.
• Lead Supervisors, Engineers and Contract Support teams.
• Plan annual maintenance programmes and timely PPM compliance.
• Manage specialist subcontractors and supply-chain partners.
• Use simPRO effectively to manage maintenance activity.
• Produce and manage quotations for M&E works and fabric works.
• Manage contract budgets with full P&L accountability.
• Monitor performance, costs, risks and opportunities.
• Hold regular client meetings and produce monthly reports.
• Identify opportunities for service improvement and growth.

Skills

Contract Management

FM Leadership

Stakeholder Management

Leadership

Tools

simPRO

Job description

We are recruiting for a permanent Contracts Manager to manage PPM contracts in London.

This is a hands‑on leadership role where you\'ll manage the delivery of mechanical, electrical and building‑services maintenance, ensuring contracts perform against agreed SLAs and KPIs while maintaining strong client relationships, commercial performance and statutory compliance.

You\'ll lead engineering and support teams, manage specialist subcontractors and work closely with clients to ensure planned and reactive maintenance is delivered safely, efficiently and to a consistently high standard.

What you\'ll be doing

Your responsibilities will include:

• Taking operational and commercial ownership of Hard FM contracts
• Managing the delivery of planned and reactive M&E maintenance
• Ensuring contractual SLAs and KPIs are consistently achieved
• Leading and supporting Supervisors, Engineers and Contract Support
• Planning annual maintenance programmes and ensuring statutory PPM is completed on time
• Managing specialist M&E subcontractors and supply‑chain partners
• Ensuring engineering teams use simPRO effectively to manage and close maintenance activity
• Producing and managing quotations for mechanical, electrical and building fabric works
• Managing contract budgets with full P&L accountability
• Monitoring contract performance, costs, risks and opportunities
• Holding regular client meetings and producing monthly performance reports
• Identifying opportunities for service improvement and contract growth
• Supporting project works and planned power shutdowns
• Ensuring high standards of Health & Safety, statutory compliance, RAMS and permit-to-work processes
• Developing and mentoring engineering teams and supporting their ongoing technical development

Requirements

The role has direct responsibility for Supervisors, Engineers and Contract Support, so we\'re looking for someone comfortable leading both people and technical service delivery.

You\'ll also bring:

• Previous Contract Management experience within Facilities Management
• A good understanding of mechanical and electrical fundamentals
• Experience managing PPM, reactive maintenance and statutory compliance
• Strong client and stakeholder management skills
• Experience managing engineers and specialist subcontractors
• Commercial awareness and budget management experience
• Understanding of SLAs, KPIs and contract performance
• Strong Health & Safety knowledge
• Experience managing RAMS and permit-to-work processes
• Strong leadership, communication and organisational skills