Technical BMS Project Manager

Metropolitan Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private Healthcare

Employee-Owned Trust benefits after 12 months

Job summary

Metropolitan Services is seeking a Client Account Manager based in London to build strong client relationships and drive business growth. This permanent role involves overseeing project management from initiation to completion, ensuring compliance with client guidelines and maintaining high levels of client satisfaction.

The ideal candidate will have proven experience in project and account management within a technical environment and possess excellent communication skills. The company offers a competitive salary based on experience and private healthcare benefits.

Qualifications

• Proven experience in project management or operations within a technical environment.
• Demonstrable experience managing client relationships and delivering high levels of customer service.
• Ability to coordinate multiple projects and priorities within fast-paced environments.

Responsibilities

• Undertake sales handovers to gain an understanding of project scope.
• Oversee projects from initiation to completion, ensuring timely delivery.
• Manage the commercial performance of projects and identify additional opportunities.

Skills

Project management

Account management

Technical understanding of building services

Excellent communication skills

Organisational skills

Proficiency in Microsoft Office

Job description

The Client Account Manager role core responsibility is to build and maintain strong client relationships, ensuring satisfaction and driving business growth by understanding client needs, managing project leads, and resolving issues with Governance and understanding process.

You will oversee the development, implementation, and maintenance of the clients framework document, policies, and procedures to ensure compliance and efficiency in line with the latest client guidelines.

Type of contract: Permanent Role

Department: BMS

Hours: Mon – Fri - 7am - 4pm

Location: London Based (Visit Buildings Across UK)

Salary: Competitive and dependent on experience

Generally, the above hours will be flexible in line with the needs of the business. We operate a fair working policy but if any extended overtime is worked by agreement of you line manager, then overtime payment will be applicable

Requirements

• Proven experience in project management, account management, or operations within a technical or engineering environment
• Strong technical understanding of building services, engineering, or construction-related projects
• Demonstrable experience managing client relationships and delivering high levels of customer service
• Commercially aware with experience managing project budgets, quotations, variations, and financial performance
• Ability to coordinate multiple projects and priorities within fast-paced environments
• Strong understanding of governance, compliance, operational processes, and risk management
• Excellent communication and stakeholder management skills, with the ability to engage confidently at all levels
• Strong organisational skills with high attention to detail and accuracy in reporting and documentation
• Ability to identify process improvements and drive operational efficiencies
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
• Experience preparing operational and performance reports for senior leadership and clients

Responsibilities

• Undertake sales handovers to gain a full understanding of project scope and communicate requirements to the relevant project teams
• Provide direction, coordination, and control throughout the lifecycle of projects and operational activities
• Oversee projects from initiation to completion, ensuring delivery on time, within budget, and to client expectations
• Manage the commercial performance of projects, including monitoring ongoing works and identifying additional opportunities
• Act as the primary day-to-day liaison for the client, maintaining strong client relationships and ensuring high levels of client satisfaction
• Coordinate reactive and planned works communications, including quotations, approvals, and project progress updates
• Schedule and coordinate activities with engineering teams, delivery teams, subcontractors, and suppliers where applicable
• Monitor account and delivery performance, identify trends and risks, and implement strategies to improve operational and client outcomes
• Analyse processes and recommend improvements to governance, compliance, and operational frameworks
• Ensure projects and operations comply with organisational policies, industry standards, and regulatory requirements
• Drive standardisation across the organisation by ensuring consistency in project documentation, reporting, and processes
• Prepare and deliver regular performance and operational reports to GML and client leadership teams
• Collaborate with estimating teams and department leads to support project opportunities, business growth, and client retention strategies
• Support escalation management, ensuring issues are resolved effectively and within agreed timeframes
• Attend client meetings, review calls, and operational discussions as required
• Maintain accurate project documentation, reporting records, and account information
• Following 12 months of continuous employment, you are entitled to become a beneficiary of the Employee-Owned Trust (EOT) scheme.
• Private Healthcare for you and your dependents.