Contract Manager

Facilities Management Intrapreneur Ltd; Greater London; On-site; GBP 68,000 - 83,000; Full time

Job summary

Facilities Management Intrapreneur Ltd. is seeking a Contract Manager – Building Services based in London to lead the engineering team and oversee the operation, maintenance and performance of building services for client contracts.

You will drive compliance, implement best practices, and manage relationships with clients and senior management while ensuring service excellence and controlled costs.

Qualifications

• Experience in Facilities Management, Building Services or Critical Environments.
• Strong communication skills; able to lead, motivate and direct a team of technicians/operatives.
• Knowledge of Health and Safety; NEBOSH / IOSH desirable.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Good level of English and Mathematics.
• Strong organisational skills with the ability to prioritise workloads under pressure.
• A qualification in Electrical or Mechanical Engineering would be preferable.

Responsibilities

• Responsible for the contract management of the staff, operation and maintenance of all services, project works and Building performance.
• Daily management of the Engineering team including compliance with company disciplinary processes and procedures.
• Direct, instruct and manage all company staff under their control ensuring compliance with working practices.
• Complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
• Ensure that all matters that may impact the smooth running of the building and facilities are reported to management.
• Conduct regular reviews of operating procedures and recommend improvements with appropriate working practices and contingency procedures.
• Liaise with client and Area Manager on contract problems (defects & deficiencies).
• Ensure staff are conversant with operation and control of critical and noncritical systems and maintain quality.
• Lead training and development planning to ensure staff reach full potential.
• Attend on/off site training for plant and systems as required.

Skills

Facilities Management

Building Services

Team Leadership

Compliance & Safety

Client Liaison

Tools

Microsoft Office

Job description

• Responsible for the contract management of the staff, operation and maintenance of all services, project works and Building performance.
• Daily management of the Engineering team including compliance with company disciplinary processes and procedures.
• To direct, instruct and manage all company staff under their control as well as SSP’s ensuring compliance with working practices.
• To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both the company and the contracts Senior Management.
• To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• Liaise and keep informed both the client and the company Area Manager on all aspects of contract problems (defects & deficiencies).
• To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
• To ensure quality is maintained throughout the facilities.
• Ensuring business policies and processes are effectively communicated, and implemented within the contract.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.

Contract Manager – Building Services

London Bases

Up to £75,000 per annum

Purpose of the job

• Responsible for the contract management of the staff, operation and maintenance of all services, project works and Building performance.
• Daily management of the Engineering team including compliance with company disciplinary processes and procedures.
• To direct, instruct and manage all company staff under their control as well as SSP’s ensuring compliance with working practices.
• To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both the company and the contracts Senior Management.
• To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• Liaise and keep informed both the client and the company Area Manager on all aspects of contract problems (defects & deficiencies).
• To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
• To ensure quality is maintained throughout the facilities.
• Ensuring business policies and processes are effectively communicated, and implemented within the contract.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.

Experience Required

• Experience in Facilities Management, Building Services or Critical Environments.
• Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• A good level of English and Mathematics required.
• Strong organisational and communication skills with the ability to prioritise workloads.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
• A qualification in Electrical or Mechanical Engineering would be preferable.