Contract Placemaker Manager

Places Leisure; Kidderminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure organization in Kidderminster is seeking a Contract Placemaker Manager to drive membership growth across various leisure facilities. You will lead a team dedicated to outstanding customer service and efficient sales processes. Ideal candidates will have experience in membership sales and team management within the leisure or hospitality sector. A notable focus will be on cultivating a welcoming community atmosphere, while also providing extensive benefits like health memberships, flexible working options, and professional development opportunities.

Benefits

Real Living Wage alignment

Bonus scheme for all colleagues

Full Health & Fitness membership

Flexible working options

Opportunity to purchase additional leave

Access to ongoing learning and development

Company Pension scheme

Cashback plan for healthcare costs

Discounts on activities and more

Qualifications

• Experience in a leisure/hospitality environment is preferred.
• Previous team management experience with KPIs.
• Ability to motivate teams and deliver consistent sales results.

Responsibilities

• Drive membership numbers and create a welcoming environment.
• Lead the membership team and coach to achieve objectives.
• Monitor sales performance and manage enquiries effectively.

Skills

Membership sales experience

Team leadership

Health and fitness knowledge

Customer service

Sales performance

Job description

You will be responsible for Commercial activity within the Wycombe contract working across multiple busy leisure facilities helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms. Internally, we refer to this activity as Placemaking and therefore your role within the organisation would be Contract Placemaker Manager. You will lead and coach the membership teams in the 'everyone a member' objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us - be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined. You will monitor your personal and your team's sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training.

You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should also have passion about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives. You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We align with the Real Living Wage foundation
• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs - up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.