Contract Operations Manager

Great Bear; Worksop; On-site; GBP 45,000 - 65,000; Full time

Job summary

Great Bear is seeking a Contract Operations Manager for its new site in Harworth. This senior position is critical for managing and developing customer contracts, ensuring operational excellence, and leading a motivated team. The ideal candidate will have a strong logistics background, excellent communication skills, and a commitment to delivering high-quality service to clients, driving both business performance and growth.

Benefits

Annual Leave - Competitive holiday entitlement of 25 days plus bank holidays

Company Bonus - Rewarded through a bonus scheme based on achieving goals

Private Medical Cover - Flexibility and rapid access to medical care

Pension scheme - 5% employee and 8% employer contributions

Life Assurance - 4 times annual salary

Wellness - Access to confidential counselling service

Eye Care Vouchers - Discounts on eye tests and glasses

Reward & Recognition - Programs for employee recognition

Everyday discounts - Access to discounts from over 50 retailers

Qualifications

• Proven track record in 3rd Party warehousing and logistics.
• Experience managing high volume, service-driven warehouse operations.
• Able to illustrate improvement in customer relationships.

Responsibilities

• Ensure operational requirements meet customer expectations.
• Manage client relationships and exceed performance measures.
• Develop initiatives and projects with customers.

Skills

Customer focus

Leadership

Communication

Creativity

Numerical skills

Education

Degree level education

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

Job Description

An exciting opportunity has arisen at our brand new site in Harworth. The Contract Operations Manager is a senior managerial position with responsibility for delivering and developing the customer contract and ensuring that strategies and business plans are in place to achieve targets and drive business performance and growth to benefit both the business and customer.To be successful in this role you must be customer centric and able to work well under pressure whilst motivating the team.

Key Duties of a Contract Operations Manager;

• Ensuring all day to day operational requirements consistently meet the customers’ expectations
• Exceeding customer key performance measures, holding regular customer reviews and managing and developing client relationships
• Responsible for managing and developing the existing management teams and employee relations
• Developing and implementing new initiatives and projects with the customer
• Promote a culture of innovation and continuous improvement to deliver best in class operations
• Preparing customer annual budgets and working within those financial boundaries whilst delivering improved financial performance
• Assume responsibility for managing Health & Safety, Personnel issues and Facilities across all sites

Qualifications

• Ideally educated to degree level and with a proven track record within the 3rd Party warehousing and logistics sector you will possess above average enthusiasm and commitment
• A demonstrable track record in managing high volume, service driven warehouse operations for FMCG Customers
• Track record of working closely with customers and able to illustrate examples of how they have improved the relationships
• Excellent communication skills, ability to converse at all levels, shop floor, senior management and customer
• Should be a successful leader of teams, have positive personal qualities and attributes
• Must possess enthusiasm, drive and commitment, a creative thinker and the ability work outside the box at times, required
• Experience of Open and Closed book contracts, good numerical and commercial skills are essential

Additional information

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– Competitive holiday entitlement of 25 days plus the normal bank holidays.
• Company Bonus– We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
• Private Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
• Pension scheme –we want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 5%employee and 8% employer
• Life Assurance- 4 x your annual salary
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam