Operations Manager (Adults & CYP)

Kooth; United Kingdom; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading company in digital mental health support is seeking an Operations Manager to oversee daily operations and manage a team of Shift Managers. This remote position involves ensuring optimal service delivery and resource management, aiming for continuous improvement in emotional health services for adults and children.

Benefits

28 days annual leave plus public holidays

Annual professional development programs

Pension contributions and share options

Comprehensive health and well-being benefits

Flexible remote working arrangements

Lifestyle benefits such as Cycle to Work Scheme

Qualifications

• Proven senior experience managing services or operations in emotional health, wellbeing, or mental health sectors.
• Strong leadership background focused on performance, service quality, and workforce development.
• Ability to inspire teams during organizational growth and change.

Responsibilities

• Lead daily operations across services for adults and CYP.
• Support and oversee Shift Managers to maintain workflows, resourcing, and service quality.
• Foster a culture of high performance, accountability, and continuous improvement.

Skills

Leadership

Service Quality

Change Management

Job description

Job Title: Operations Manager (Adults & CYP)

Reports to: Head of Service Delivery Operations (Adults & CYP)

Direct Reports: 5 Shift Managers

Location: This is a remote role (UK based only)

Closing date: 4th July

Are you a forward-thinking leader with a passion for making a difference in emotional and mental health services? We are looking for a dynamic and inspirational manager to join our management team.

Join our Service Delivery Management Team as an Operations Manager, where you’ll oversee daily operations and resourcing across our digital platforms. This includes leading a team of Shift Managers responsible for service delivery, workflow management, and resourcing across both Adult and CYP emotional health and wellbeing services.

Kooth offers an exciting opportunity to join a fast-growing social enterprise. Our mission is to provide welcoming and effective digital mental health support across the UK.

Kooth is a rapidly expanding business listed on the London Stock Exchange (LSE:KOO). We leverage insights from over one million hours of professional support to guide individuals to self-help, community support, and professional assistance tailored to their needs.

Role Objective

Manage operations and daily resourcing across platforms—Kooth, Soluna, Qwell & IDP—and oversee a team of Shift Managers ensuring platform workflows, service delivery, and resourcing are optimal.

Role Split:

• Management and Leadership - 40%
• Business and Service Developments - 30%
• Analytics, Reporting & Insights - 20%
• Cross-Functional Collaboration - 10%

Main Responsibilities

• Lead daily operations across services for adults and CYP.
• Support and oversee Shift Managers to maintain workflows, resourcing, and service quality.
• Foster a culture of high performance, accountability, and continuous improvement.
• Lead through change, supporting scale-up and transformation initiatives with resilience and clarity.

What We’re Looking For:

• Proven senior experience managing services or operations in emotional health, wellbeing, or mental health sectors.
• Strong leadership background focused on performance, service quality, and workforce development.
• Ability to inspire teams during organizational growth and change.

If you thrive in a fast-paced environment and want to make a difference in the lives of children, young people, and adults, we want to hear from you.

Benefits:

• Competitive salary up to £46,000 depending on experience
• 28 days annual leave plus public holidays
• Annual professional development programs
• Pension contributions and share options
• Comprehensive health and well-being benefits, including AXA plan and Employee Assistance Programme (EAP)
• Life assurance coverage
• Flexible remote working arrangements
• Lifestyle benefits such as Cycle to Work Scheme and Income Protection

Join us to enjoy a stimulating career where your well-being and growth are valued.

We are committed to fostering an inclusive, diverse workplace that values every individual’s contributions. We promote equal opportunities and a discrimination-free environment.

Request for Reasonable Adjustments:

We provide accommodations for applicants and employees with disabilities. Please inform our HR team if you require adjustments during the recruitment process or employment.

Kooth plc is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Our recruitment process includes robust screening, including DBS checks, to ensure candidate suitability.