Contract Monitoring Assistant – Surveying Team Support

Wolverhampton Homes; Wolverhampton; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Real Living Wage employer

Green travel options

Cycle-to-work scheme

Learning and development support

Progression opportunities

Job summary

Wolverhampton Homes is recruiting a Contract Monitoring Assistant to support its new in-house Surveying Team within the Stock Investment Service. You will coordinate inspections, maintain records and assist with contractor performance while delivering excellent customer service.

Working alongside Building Surveyors, Senior Property Inspectors and Property Inspectors, you will respond to inquiries, prepare reports and help engage customers in the monitoring of works across our housing stock.

Qualifications

• Excellent organisational and administrative skills.
• Strong communication skills and a customer-focused approach.
• Ability to maintain accurate records and manage competing priorities.
• Experience building positive relationships with customers, colleagues and contractors.
• Proactive and adaptable approach, with the ability to work effectively as part of a team.

Responsibilities

• Support day-to-day administration of the Surveying Team.
• Arrange inspections and appointments with customers.
• Maintain accurate records, databases and performance information.
• Assist with monitoring of works and contractor performance.
• Respond to customer inquiries and provide updates on inspections and works.
• Prepare reports, correspondence and customer communications.
• Support customer engagement and consultation activities.

Skills

Organisational skills

Communication skills

Record keeping

Relationship building

Teamwork

Job description

Wolverhampton Homes is recruiting a Contract Monitoring Assistant to support its new in-house Surveying Team within the Stock Investment Service. You will coordinate inspections, maintain records and assist with contractor performance while delivering excellent customer service.

Working alongside Building Surveyors, Senior Property Inspectors and Property Inspectors, you will respond to inquiries, prepare reports and help engage customers in the monitoring of works across our housing stock.