Contract Manager - Birmingham

Compass Group; Birmingham; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Facilities Manager to oversee essential services in healthcare settings. This role involves ensuring compliance with contracts, managing teams, and maintaining high service standards. You'll be responsible for financial management and fostering strong client relationships while promoting a safe and compliant environment. Join a dynamic team dedicated to excellence and growth in one of the UK's largest businesses, where your contributions will make a significant impact on the community and beyond.

Benefits

Contributory pension scheme

Company Car or Car Allowance

Career development programmes

Digital GP access

Healthcare benefits

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Qualifications

• Experience in facilities management with a focus on healthcare.
• Strong leadership and communication skills essential for team management.

Responsibilities

• Manage hard services in ambulatory care, ensuring compliance and service standards.
• Oversee financial management, contract performance, and customer service.

Skills

Management experience in FM

Healthcare PFI contracts

Complex service contracts

Line management experience

Proficiency in MS Office

Health and Safety qualifications

Analytical skills

Customer service excellence

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including, but not limited to:

• Contributory pension scheme
• Company Car or Car Allowance
• Career development through our Career Pathways and MyLearning programmes
• Quick access to a Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and others
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards for spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

What you'll be doing:

Manage the provision of hard services in ambulatory care establishments, ensuring contractual and commercial compliance. Responsibilities include contract management, business development, staff management, and maintaining sector-leading service standards.

More about the role:

• Facilities Management: Oversee delivery of electrical, mechanical, fabric, and building maintenance, including subcontractor services, landscaping, asset surveys, and lifecycle management.
• People/Team Management: Support, direct, and mentor project staff, including performance management.
• Financial Management: Handle project P&L, budgeting, financial planning, and cost control.
• Contract Performance Management: Ensure compliance with contractual requirements, complete reports, and maintain records. Identify and resolve non-conformance issues.
• Customer Service: Provide sector-leading service to clients, users, and the public.
• Client and Customer Liaison: Maintain strong relationships through regular contact and promote good industrial relations.
• Subcontractor Management: Manage contractors and service providers to ensure contractual and budgetary compliance.
• Health and Safety: Ensure a safe environment, conduct risk assessments, and ensure legal compliance.
• Quality & Environmental Management: Adhere to quality and environmental policies, monitor standards, and address non-conformities.
• Other Duties: Perform additional tasks as required by the line manager.

Who you are:

Essential:

• Management experience in FM with comprehensive activity knowledge
• Experience with healthcare PFI contracts
• Managing complex service contracts
• Line management experience and staff development skills
• Proficiency in MS Office
• Health and Safety qualifications and experience in audits

Desirable:

• Ability to produce detailed reports and analyze data
• CPD or professional development plans
• Experience in healthcare AP/RP disciplines
• Strong communication and interpersonal skills
• Ability to prioritize, judge, and coordinate effectively
• Customer service excellence
• Analytical skills for problem-solving and planning
• Attention to detail, time management, and organizational skills
• Motivated, flexible, and able to work independently and as part of a team

About Us:

Join Compass to help feed people, fuel progress, and forge connections across approximately 6,000 venues. Grow your career with industry leaders, enjoy competitive pay, great perks, and unrivaled learning opportunities at one of the UK's largest businesses.

Job Reference: com/0705/78117001/51944403/SU #PPP.IML

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