Contract Manager

Skilled Careers; Thame; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

1 day per week working from home

Job summary

Skilled Careers is seeking an experienced Contract Manager for a social housing responsive maintenance portfolio in Thame, Oxfordshire. You will oversee multiple workstreams, manage teams and client relationships, and ensure KPI and contractual compliance across contracts.

The role is office-based in Thame with the potential to work from home one day per week after probation, offering a clear path for performance-driven career progression within a leading social housing contractor.

Qualifications

• Experience as Contract Manager in social housing responsive maintenance.
• Experience managing multiple workstreams including repairs, voids, disrepair, and maintenance contracts.
• Strong knowledge of Nat Fed SORs.
• Experience leading operational teams and client management.
• Full UK driving licence.

Responsibilities

• Take full responsibility for the successful delivery of multiple responsive maintenance workstreams, including repairs, voids, and disrepair.
• Lead and manage operational teams, supervisors, subcontractors, and supply chain partners.
• Build and maintain strong relationships with clients, residents, and key stakeholders.
• Ensure contracts consistently achieve KPI, SLA, and customer satisfaction targets.
• Oversee programme delivery, resource planning, and operational performance across multiple contracts.
• Ensure works are delivered safely, on time, within budget, and in accordance with contractual obligations.
• Apply and manage works in line with Nat Fed SORs.
• Monitor financial performance, productivity, and commercial outcomes alongside the commercial team.
• Chair client meetings, operational reviews, and performance meetings.
• Drive continuous improvement, compliance, and high standards of health & safety across all operations.
• Mentor and develop operational teams to maximise performance and service delivery.

Skills

Leadership

Communication

Client management

Stakeholder engagement

Commercial awareness

Driving licence

Tools

Nat Fed SORs

Job description

Contract Manager

Social Housing Responsive Maintenance

Full-time Permanent

Thame, Oxfordshire

Contract Manager job in Thame leading the delivery of responsive maintenance services across multiple social housing workstreams, offering the opportunity to join a well-established contractor delivering essential repairs and maintenance services to residential properties.

The Role

This is an excellent opportunity for an experienced Contract Manager to join a leading contractor delivering responsive maintenance services within the social housing sector. Reporting into senior leadership, the successful candidate will take full operational responsibility for a portfolio of social housing contracts, overseeing multiple workstreams including responsive repairs, voids, disrepair, and planned maintenance. The role will involve managing operational teams, supervisors, subcontractors, and client relationships to ensure excellent service delivery, KPI performance, and contractual compliance.

This is an office-based role in Thame, with the opportunity to work from home one day per week once established within the business.

Key Responsibilities

• Take full responsibility for the successful delivery of multiple responsive maintenance workstreams, including repairs, voids, and disrepair
• Lead and manage operational teams, supervisors, subcontractors, and supply chain partners
• Build and maintain strong relationships with clients, residents, and key stakeholders
• Ensure contracts consistently achieve KPI, SLA, and customer satisfaction targets
• Oversee programme delivery, resource planning, and operational performance across multiple contracts
• Ensure works are delivered safely, on time, within budget, and in accordance with contractual obligations
• Apply and manage works in line with National Federation Schedule of Rates (Nat Fed SORs)
• Monitor financial performance, productivity, and commercial outcomes alongside the commercial team
• Chair client meetings, operational reviews, and performance meetings
• Drive continuous improvement, compliance, and high standards of health & safety across all operations
• Mentor and develop operational teams to maximise performance and service delivery

Requirements

• Previous experience working as a Contract Manager within social housing responsive maintenance
• Proven experience managing multiple workstreams including responsive repairs, voids, disrepair, and maintenance contracts
• Strong working knowledge of National Federation Schedule of Rates (Nat Fed SORs)
• Experience managing operational teams across high-volume maintenance contracts
• Excellent client management and stakeholder engagement skills
• Strong commercial awareness and experience managing contract performance
• Excellent leadership, organisational, and communication skills
• Full UK driving licence

Package & Benefits

• Up to GBP60,000 per annum DOE
• 26 days annual leave
• Permanent position
• Office-based in Thame with 1 day per week working from home once probation is passed
• Long-term career progression with a leading social housing contractor
• Immediate start available