Contract Manager

Samsic Facility; Exeter; On-site; GBP 42,000 - 63,000; Full time

Benefits offered by this job

Company Car

Car Allowance

35 days holiday

Job summary

Samsic Facility in the United Kingdom is seeking an experienced Contracts Manager to lead multi-site cleaning operations across Wales and the South West. You will drive service delivery, quality standards and client satisfaction while developing and coaching teams.

The role requires proven contract management experience in commercial cleaning, strong leadership, excellent client relations, and a full driving licence.

Qualifications

• Proven experience managing commercial cleaning contracts/accounts.
• Experience leading multi-site operations.
• Strong recruitment, onboarding and people development.
• Excellent client relationship and communication skills.
• Health & Safety experience or qualification.

Responsibilities

• Managing cleaning operations across multiple client sites.
• Building relationships with clients via site visits and reviews.
• Monitoring standards and client satisfaction via ECAT/quality processes.
• Recruiting, onboarding and training new employees.
• Conducting site audits and maintaining safety standards.
• Resolving client queries and complaints promptly.

Skills

Client relationships

People management

Leadership

Recruitment & training

Health & Safety

Job description

We’re Hiring: Contracts Manager – Wales & South West

Patch: Wales & South West England

Company Car or Car Allowance

35 Days’ Holiday (including Bank Holidays)

Are you an experienced Contracts Manager within the commercial cleaning industry looking for your next opportunity? Do you enjoy leading multi-site operations, developing high-performing teams and building strong client relationships?

We’re a award-winning international provider of commercial cleaning, security and integrated soft services, delivering exceptional service to some of the world’s leading FM organisations.

Following our recognition as Best Company to Work For at the European Cleaning & Hygiene Awards 2025, we’re continuing to grow - and we’re looking for an ambitious Contracts Manager to grow with us.

The Role

Taking responsibility for a portfolio of sites across Wales and the South West, you’ll lead the delivery of our cleaning operations, ensuring consistently high standards for our clients while supporting, developing and motivating your teams.

• Managing cleaning operations across multiple client sites
• Building strong relationships with clients through regular site visits and service reviews
• Monitoring cleaning standards and client satisfaction through our Quality Service Level Indicator/ECAT procedures
• Managing recruitment, induction, onboarding and training of new employees
• Conducting regular site audits and ensuring Health & Safety standards are maintained
• Resolving client queries and complaints quickly and effectivelyEnsuring teams have the equipment and supplies required to deliver exceptional service
• Managing disciplinary and grievance matters in line with company policies and procedures
• Providing ongoing coaching, guidance and development to your teams
• Driving operational standards, employee engagement and continuous improvement across your portfolio

About You

We’re looking for an experienced operational leader who is passionate about people, service and delivering results.

• Proven experience managing commercial cleaning contracts/accounts
• Experience managing multiple sites
• A motivational and hands-on management style
• Strong recruitment, onboarding, training and people-development experience
• Excellent client relationship and communication skills
• Health & Safety experience or a relevant qualification
• A full clean driving licence
• Flexibility to manage your working day across operational hours between 6am and 9pm, Monday to Friday

Why Join Us?

We’re committed to building a business that is innovative, inclusive and sustainable. As Contracts Manager, you’ll have the opportunity to make a genuine impact - developing your people, strengthening client partnerships and championing our culture across your region. You’ll also support our Innovation and Social Mobility initiatives and contribute towards our ambition of becoming Carbon Neutral by 2030. If you’re ready to join an award-winning business where your leadership will be recognised and your contribution will make a difference, we’d love to hear from you