Contract IT Helpdesk Analyst — Customer-Focused Support

FBI &TMT; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology sector client is looking for a skilled Helpdesk Analyst to join their IT support team in Fareham, England. This contract role focuses on delivering expert assistance in troubleshooting hardware and software issues while maintaining high levels of customer service. Key responsibilities include managing support tickets and collaborating with internal teams to ensure smooth IT operations. Strong troubleshooting skills and excellent communication abilities are essential for success in this position.

Qualifications

• Strong troubleshooting skills are essential.
• Excellent communication abilities required.

Responsibilities

• Provide expert assistance in resolving technical issues.
• Manage support tickets efficiently.
• Collaborate with internal teams for seamless IT operations.

Skills

Troubleshooting skills

Excellent communication

Job description

A technology sector client is seeking a skilled Helpdesk Analyst to join their IT support team on a contract basis. This role involves providing expert assistance in resolving technical issues and maintaining high standards of customer service in the retail sector. Responsibilities include troubleshooting hardware and software problems, managing support tickets, and collaborating with internal teams for seamless IT operations. Strong troubleshooting skills and excellent communication abilities are essential for this role.

Fareham, England, GB