Contract Director

IWFM; United Kingdom; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Performance bonus

Car allowance

Private healthcare

Pension

Hybrid working

Job summary

IWFM is seeking a Contract Director to lead a £10m+ retail/hospitality soft FM portfolio across 50+ locations in the UK, with hybrid working. You will own strategy, client relationships and the overall delivery against agreed commercial metrics.

The role requires senior FM leadership experience, strong P&L discipline and a track record of driving growth through strategic account development and service innovation.

Qualifications

• Experience leading multi-site Facilities Management contracts in retail/hospitality or similar complex environments.
• Proven track record in contract retention and organic growth.
• Strong stakeholder engagement with senior client executives.

Responsibilities

• Lead the strategic delivery of a £10m+ integrated FM contract across 50+ locations.
• Take full P&L ownership and drive profitability.
• Build trusted relationships with senior client stakeholders as the executive contact.
• Deliver exceptional soft FM services via a dispersed national team.
• Drive retention, satisfaction and long-term partnership growth.
• Identify opportunities for organic growth and service expansion.
• Champion operational excellence, sustainability and innovation.
• Coach senior leaders to build a high-performing team.

Skills

Senior FM leadership

P&L management

Stakeholder management

Multi-site delivery

Strategic account development

Contract leadership

Job description

Contract Director – Retail/Hospitality Soft FM Services

UK Wide/Hybrid

Up to £95,000 basic + Performance Bonus + Car Allowance + Private Healthcare + Pension

Our client is seeking an accomplished Contract/Account Director to lead the delivery, commercial performance and strategic development of a retail/hospitailty account worth circa £10m across 50 plus locations nationwide.

This is far more than an operational leadership role. You'll be responsible for shaping long-term client strategy, strengthening executive relationships, driving service innovation and identifying opportunities for sustainable contract growth.

Reporting directly to the Chief Operations Officer, you'll play a key role in influencing business performance while working alongside senior leadership to support continued expansion across the division.

Why This Opportunity?

This is an opportunity to join a growing and established SME FM provider with a strong reputation for delivering soft FM services across complex, multi-site environments.

This is a newly created role following growth within the business and will longer term lead to a wider portfolio role. They continue to invest heavily in its people, technology and service innovation, creating an environment where experienced leaders are empowered to make decisions, build high-performing teams and shape the future direction of key client relationships.

If you're looking for a role where your strategic input genuinely matters, this opportunity offers both autonomy and long-term career progression.

The Role

As Contract Director, you will have full accountability for the operational, commercial and financial success of one of the company's key Facilities Management contracts.

Your responsibilities will include:

• Leading the strategic delivery of a £10m+ integrated Facilities Management contract across more than 50 retail/hospitality locations.
• Managing full P&L responsibility while ensuring commercial performance and contract profitability.
• Building trusted relationships with senior client stakeholders, acting as the executive point of contact.
• Delivering exceptional soft FM services through a nationally dispersed operational team.
• Driving contract retention, customer satisfaction and long-term partnership development.
• Identifying opportunities for organic growth, service expansion and continuous improvement.
• Championing operational excellence, sustainability initiatives and innovation across the portfolio.
• Coaching and developing senior operational leaders to build a high-performing, engaged team.

About You

We're interested in speaking with experienced senior FM leaders who have successfully managed multi-site Facilities Management contracts within retail/hospitality or similarly complex environments with a bias on soft services.

You’ll ideally bring:

• Experience as a National Account Director, Account Director, Regional Director or Senior Operations Director within Facilities Management.
• Demonstrable success in contract retention, organic growth and strategic account development.
• Excellent stakeholder management skills with experience engaging senior client executives.
• The ability to inspire, develop and lead geographically dispersed operational teams.
• A strategic mindset combined with a hands‑on approach to delivering operational excellence.

What's on Offer

Basic salary up to £95,000 performance bonus, company car or car allowance, healthcare, pension. Hybrid working national leadership role with executive visibility genuine opportunities for career progression within a growing FM business and to expand your division to a portfolio role.

About Our Client

Our client is a respected and growing Facilities Management service provider, recognised for delivering high-quality soft FM solutions across the UK. With continued investment in people, technology and client partnerships, the business has built a reputation for operational excellence, innovation and long-term customer relationships.

This account represents one of the organisation's key partnerships and offers the successful candidate the opportunity to make a genuine impact on future growth.

Ready to Make Your Next Leadership Move?

If you're an experienced Facilities Management leader looking to take ownership of a nationally significant portfolio while influencing strategy, commercial performance and long-term client success, we'd be delighted to have a confidential conversation.