Operations Director – Total Facilities Management

HVAC Recruitment Limited; Greater London; On-site; GBP 90,000 - 100,000; Full time

Job summary

London / South East-based Operations Director – UK (TFM) role with a £50m+ portfolio and an established senior operations team. Reporting to the MD, you will oversee multi-site contracts across hard and soft FM on a national scale.

This confidential search seeks an ambitious leader for broad operational ownership, capable of steering growth and ensuring high performance, with a mindset to move into broader responsibilities alongside the MD.

Qualifications

• Experience in outsourced Total Facilities Management.
• Experience across both Hard and Soft FM.
• Ability to lead senior operational managers.

Responsibilities

• Lead and develop senior Operations Directors and Heads of Operations.
• Own P&L and drive contract profitability across a national £50m+ portfolio.
• Maintain executive-level client relationships and contract retention.
• Oversee mobilisations, compliance and operational risk management.
• Support organic growth, cross-selling and major bids; build scalable leadership structures.

Job description

Operations Director – Total Facilities Management

London / South East | UK-wide portfolio

£90,000–£100,000 + £8,000 Car Allowance + Bonus

We are exclusively partnering with a growing UK Facilities Management organisation to appoint an

Operations Director – UK (TFM)

This is a significant leadership opportunity within a business that has experienced considerable growth and is now entering its next phase of development.

Reporting directly to the Managing Director, you will take overall operational responsibility for a £50m+ UK portfolio and lead an established senior operations team across a diverse range of contracts and sectors.

Importantly, we are not solely looking for an existing Operations Director.

This could be an excellent opportunity for a high-performing Divisional/Regional Operations Director, Head of Operations or Senior Account Director who is ready to take the next step and assume much broader operational responsibility.

The role will include:

• Leadership of experienced Operations Directors and Heads of Operations
• Overall operational performance across a national £50m+ portfolio
• P&L ownership, contract profitability and margin improvement
• Executive-level client relationships and contract retention
• Oversight of major mobilisations, compliance and operational risk
• Supporting organic growth, cross-selling and major bids
• Developing the operational structure and leadership capability required for continued growth

What we're looking for:

You will need a strong background within outsourced Total Facilities Management, with credible experience across both Hard and Soft FM.

You don't necessarily need to be technically qualified, but you must understand Hard FM sufficiently to credibly lead technical operations and senior teams.

You’ll also need demonstrable experience of:

• Managing significant multi-site / multi-client portfolios
• Leading senior operational managers
• P&L, budgeting and commercial performance
• Client retention and senior stakeholder management
• Mobilisation, TUPE, KPIs/SLAs, H&S and compliance
• Operating within a fast-paced, growing FM environment

Above all, we’re looking for someone ambitious.

Someone who has successfully managed a substantial operation but is now looking for greater ownership, autonomy and influence – with the opportunity to work directly alongside the MD and play a key role in the future growth of the business.

The culture is entrepreneurial, high-trust and non-corporate. You’ll be given autonomy to lead, with clear expectations around performance and accountability.

Candidates should ideally be based in or around London / the M25 and comfortable travelling nationally when required.

This is a confidential search, so further information regarding the organisation and opportunity will be shared with suitable candidates following an initial conversation.