Contract Delivery Leader - Service Manager

Ministry of Justice; Lancashire; Hybrid; GBP 52,000 - 76,000; Full time

Job summary

Ministry of Justice is seeking a Service Manager to support the operational management of contracted services within a centralised portfolio, including performance management, development, and stakeholder engagement. The role is offender-facing and requires collaboration with the SCM, CMIT, and support functions across multiple locations including London.

The post holder will manage contract delivery, drive improvement, review performance data, and help shape future contracts through competition

Qualifications

• Significant knowledge and experience of probation service practice and service delivery.
• Contract management and/or commissioning and service development at management level.
• Knowledge and understanding of policy and operational practice in a community and/or custodial environment.
• Project management experience and skills.
• Ability to work effectively in a complex change management context.

Responsibilities

• Contract management, planning, development, exit and input into competition activities, including accountability for performance management, monitoring improvement plans, delivery assurance and contract compliance activity, providing on site presence within the business and supplier organisations as required.
• Accountable for monitoring designated contracts, with responsibility to critically evaluate and report any issues regarding service delivery outcomes and value for money to the SCM.
• Responsible for identifying service quality, contract compliance and supplier performance issues and priorities in order to inform contract management and the wider CMIT.
• Accountable for providing local insight into the operational interfaces between providers, particularly in relation to operational risk, making independent judgements about their findings and reporting any issues to the SCM.
• Leading and managing the resolution of operational issues arising between providers and escalating unresolved issues and formal disputes to the SCM.
• Managing elements of the contract management Governance processes in relation to designated contracts, including representation and leading supplier review meetings.
• Accountable for working collaboratively with colleagues in the Operational Audit team, Commercial Contract Management and other HMPPS/MOJ support functions to inform the management of designated contracts.
• Accountable for promoting and maintaining effective relationships with providers and stakeholders.
• Responsible for holding providers to account for their stakeholder engagement commitments.
• Critically evaluate business demand, needs and priorities in order to inform the development of contracts within the portfolio.

Skills

Contract management

Stakeholder engagement

Performance management

Data analysis

Risk management

Job description

Ministry of Justice is seeking a Service Manager to support the operational management of contracted services within a centralised portfolio, including performance management, development, and stakeholder engagement. The role is offender-facing and requires collaboration with the SCM, CMIT, and support functions across multiple locations including London.

The post holder will manage contract delivery, drive improvement, review performance data, and help shape future contracts through competition