Contract Coordinator - Maternity Cover

Sharpsmart Ltd; Spennymoor; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sharpsmart Ltd is seeking a Contract Coordinator to support the set-up, administration and billing of customer contracts, ensuring information is accurate and processes are followed. You will work with Finance, Commercial and Customer Service to maintain records and respond to routine queries.

The role involves setting up new contracts, maintaining detailed records, processing invoices and supporting month-end activities, with opportunities to improve administrative processes and efficiency.

Qualifications

• Experience in administration, finance administration, sales support, customer service or contract support.
• Strong IT and data skills including Excel, Outlook and Word.
• Familiarity with business systems such as a CRM, ERP, finance or contract-management system would be beneficial.
• Good numerical ability and understanding of pricing, billing and financial information.

Responsibilities

• Set up new customer contracts accurately on internal systems, ensuring all information is complete.
• Maintain contract records including customer details, service requirements, pricing and billing information.
• Support the preparation and processing of customer billing, ensuring invoices are accurate and timely.
• Assist with month-end activities by checking data and supporting reporting requirements.
• Provide day-to-day supplier administration and respond to routine queries.
• Input, check, reconcile and maintain contract, supplier and billing data in Excel and internal systems.
• Investigate data and billing queries and escalate complex issues appropriately.
• Collaborate with Finance, Commercial, Customer Service and operations to keep contract data accurate and available.
• Support contract changes, renewals and new service requests with updated records and pricing.

Skills

Contract administration

Attention to detail

Organisational skills

Communication skills

Team collaboration

Data accuracy

Tools

Microsoft Excel

Outlook

Word

CRM/ERP systems

Job description

We are looking for an organised and detail-focused Contract Coordinator to join our team. This role will support the set-up, administration and billing of customer contracts, ensuring information is accurate, processes are followed and internal teams have the information they need to deliver a great service.

You will be confident using systems, working with data and managing a range of administrative tasks. This is an excellent opportunity for someone looking to develop their experience within contract administration, commercial support or operations.

What will the role involve?

• Set up new customer contracts accurately and promptly on internal systems, ensuring all customer, service, pricing and billing information is complete.
• Maintain contract records, including customer details, service requirements, pricing, supplier information and contractual changes.
• Support the preparation and processing of customer billing, ensuring invoices are raised accurately and within agreed timescales.
• Assist with month-end activities by checking contract and billing information, reviewing outstanding actions, resolving data issues and supporting reporting requirements.
• Provide day-to-day supplier administration, including setting up and maintaining supplier records, processing relevant documentation and responding to routine supplier queries.
• Use internal systems and Excel spreadsheets to input, check, reconcile and maintain contract, supplier and billing data.
• Investigate straightforward system, data and billing queries, resolving issues where possible and escalating more complex matters to the appropriate colleague.
• Work closely with Finance, Commercial, Customer Service and operational teams to make sure contract data is accurate, complete and available when needed.
• Support contract changes, renewals and new service requests by ensuring records, pricing and associated information are updated correctly.
• Help improve administrative processes by identifying missing information, duplicated activity, recurring errors or opportunities to make processes more efficient.
• Maintain accurate, well-organised records and documentation in line with internal procedures, audit requirements and agreed deadlines.

Essential skills and experience

• Previous experience in an administration, finance administration, sales support, customer service or contract support.
• Strong IT and data skills, including confidence using Microsoft Excel, Outlook and Word.
• Comfortable learning and using business systems. Experience of a CRM, ERP, finance or contract-management system would be beneficial.
• Good numerical ability and an understanding of the importance of accurate pricing, billing and financial information.
• Excellent attention to detail and a structured, methodical approach to work.
• Strong organisational skills, with the ability to manage several routine tasks and meet recurring deadlines, including month-end.
• Clear written and verbal communication skills, with the confidence to work with colleagues, suppliers and internal stakeholders.
• A positive, flexible and team-oriented approach, with a willingness to support process improvements.