Contract Coordinator — Drive Service Delivery & Growth

Veolia Group; Four Ashes; In loco; GBP 26.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave

Company pension

Discounts on groceries to retailers

Health resources and wellness support

24 hour virtual GP access

One paid volunteer day per year

Training and development opportunities

Descrizione del lavoro

Veolia is seeking a Contract Coordinator for the DESA contract in Four Ashes, Wolverhampton. The role focuses on building strong relationships with stakeholders, ensuring service delivery meets KPIs and supporting growth through new services.

You will manage customer requests, produce reports, and help Veolia maintain a competitive, high-quality service while promoting waste hierarchy improvements.

Competenze

• Education to A Level (or equivalent) standard.
• Strong organisational and planning skills.
• Confident communication skills, both written and verbal.
• Experience in a customer-focused environment.
• Knowledge of the waste industry (desirable).

Mansioni

• Build and maintain strong, respectful relationships with internal stakeholders and external customers, ensuring service delivery meets contractual KPIs.
• Respond to and resolve customer requests promptly, using effective problem-solving to help optimise contract revenue and margin.
• Produce clear, accurate and transparent reports on work completed under the contract.
• Support DESA customers and ensure services are delivered in line with their requirements, while identifying and promoting opportunities for growth through new services and customers.
• Help ensure Veolia continues to provide a competitive, high-quality service offering to DESA.
• Promote waste hierarchy improvements and minimise the environmental impact of haulage.

Conoscenze

Organisational skills

Communication skills

Customer-focused experience

Waste industry knowledge (desirable)

Formazione

A Level or equivalent

Descrizione del lavoro

Veolia is seeking a Contract Coordinator for the DESA contract in Four Ashes, Wolverhampton. The role focuses on building strong relationships with stakeholders, ensuring service delivery meets KPIs and supporting growth through new services.

You will manage customer requests, produce reports, and help Veolia maintain a competitive, high-quality service while promoting waste hierarchy improvements.